Senior Credit & Collections Specialist – Escalations Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Evaluate and oversee intricate and high-value delinquent accounts.

• Directly engage with customers to rectify payment discrepancies and negotiate payment arrangements.

• Make daily decisions concerning order holds or releases based on credit limits and payment status.

• Identify and escalate potential write-offs to management.

• Collaborate with Sales and other internal stakeholders to address account issues.

• Communicate negotiated solutions effectively.

• Provide regular updates and progress reports to leadership.

• Interact with customers to offer customized solutions that address cash flow challenges.

• Suggest and escalate alternative payment options when necessary.

• Support strategic customers and help expand market segments.

• Develop and execute strategies to ensure accounts remain current after resolution.

• Train and mentor new team members.

⛳️ Requirements

• Generally requires 5+ years of relevant experience.

• Outstanding communication and negotiation abilities.

• Proficiency in MS Office applications including Word, Excel, PowerPoint, Outlook, Teams, etc.

• Experience in corporate credit and collections.

• Strong grasp of finance principles and practices.

• Excellent customer service skills.

• Capability to manage multiple tasks across various systems while adhering to deadlines.

• Previous negotiation experience.

🏝️ Benefits

• Competitive compensation package.

• Annual bonus or long-term incentive opportunities.