Senior Creative Director

This is a fully remote position, open to applicants in California, +6 more locations.

📋 Description

• Establish the creative vision, design standards, and quality benchmarks for all Cencora University learning experiences.

• Manage the complete learning product lifecycle, from consultation and intake to solution architecture, design, production, facilitation, delivery, measurement, and ongoing enhancement.

• Define the content architecture and design system for the portfolio, incorporating modular, reusable, and personalized components.

• Lead the modernization of learning modalities, content structures, and interaction touchpoints.

• Drive design and production using AI-native approaches, including generative AI, synthetic media, AI assistants, personalization, and automated workflows.

• Operate the Learning Innovation Studio to test, evaluate, scale, and phase out various learning formats and tools.

• Set standards and controls to ensure AI-enabled products are accurate, accessible, brand-aligned, and developed responsibly.

• Collaborate with business leaders, HR business partners, L&D teams, and enterprise portfolio leads to assess capability needs and convert priorities into effective learning strategies.

• Oversee learning consultation and intake, ensuring a balance between impact, learner requirements, scalability, and cost considerations.

• Convert enterprise capability strategies into engaging learning experiences.

• Advocate for effective delivery and facilitation across in-person, virtual, and digital environments globally.

• Prepare global faculty and business liaisons to ensure consistent and impactful delivery.

• Personally facilitate sessions for senior executive audiences.

• Integrate feedback from learners, facilitators, and sponsors to refine products.

• Collaborate with operations, measurement and evaluation, and technology teams to incorporate evaluation and transparency into effectiveness, adoption, and business value.

• Utilize learner feedback, performance metrics, and analytics to determine what to develop, refresh, scale, or retire.

• Create scalable practices, reusable assets, and AI-enabled workflows.

• Manage the organization's budget, external partners, agencies, and investments in creative technology.

• Lead and nurture a multidisciplinary organization focused on facilitation, creative and learning experience design, and instructional design.

• Enhance talent development, succession planning, and overall bench strength.

• Promote a culture of creative excellence, critique, curiosity, accountability, and informed decision-making.

• Represent Cencora University's design, innovation, and delivery objectives within Enterprise Talent & Learning planning and enterprise forums.

⛳️ Requirements

• Bachelor's degree in visual design, film, instructional design, learning sciences, educational technology, design, communications, business, or a related field, or equivalent professional experience.

• A Master's degree is preferred.

• 12+ years of progressive experience in learning and development, creative direction, learning experience design, digital product or content development, or a related area.

• 7+ years of experience leading multidisciplinary teams, including managers and senior-level professionals, in a formal leadership capacity.

• Proven track record of establishing creative direction and overseeing end-to-end design, production, and delivery of enterprise-scale learning or digital experiences across various modalities.

• Demonstrated success in collaborating with senior executives and translating complex business requirements into effective learning and performance solutions.

• Practical experience with generative AI, emerging technologies, and AI-enabled workflows applied to learning, content, or talent solutions.

• Experience leading or closely collaborating with a facilitation or faculty organization.

• Personal credibility in presenting to and facilitating discussions with executive audiences.

• Experience partnering with measurement, analytics, operations, and technology teams.

• Experience managing budgets, agencies, and vendor relationships.

• In-depth knowledge of learning experience design, adult learning principles, behavior change, storytelling, visual and multimedia production, and learning technology ecosystems.

• Familiarity with LMS, LXP, xAPI, and WCAG accessibility standards.

• Proficient in using ElevenLabs, Synthesia or HeyGen, Articulate, Adobe Creative Cloud, Figma, generative image and video tools, and emerging agentic and automation platforms.

• Outstanding consulting, strategic thinking, creative problem-solving, communication, and executive stakeholder management abilities.

• Strong business acumen and sound judgment in ambiguous situations.

• Preferred: a portfolio showcasing shipped learning or digital experiences with measurable outcomes.

• Preferred: experience in a corporate university, enterprise L&D function, creative agency or studio, or consulting environment serving Fortune 500 clients.

• Preferred: experience in healthcare or another regulated, distributed operating environment.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process.