Senior Corporate Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Responsible for planning, managing, and fostering the growth of large and/or complex corporate accounts.

• Oversee a portfolio of SSP Africa insurer corporate clients that generates SSP revenues exceeding 5 million dollars.

• Serve as the internal representative for customers within SSP.

• Achieve high customer satisfaction levels and maximize revenue by promoting demand for SSP products and services.

• Establish and maintain effective relationships with customers at executive levels, including c-suite executives.

• Conduct promotional and sales activities for one or more clients to align efforts with corporate objectives.

• Collaborate closely with the sales team to ensure customers receive appropriate assistance and advice.

• Work in tandem with professional services and customer service teams to oversee the proposal and delivery of SSP services.

• Develop and sustain defined communication channels and/or stakeholder groups, acting as the primary point of contact.

• Collect information from customers to comprehend their needs (demand management) and detailed requirements.

• Encourage open communication among stakeholders, utilizing feedback to assess and enhance the understanding of future service, product, and system changes.

• Maintain continuous contact with customers and stakeholders to ensure satisfaction.

• Capture and share technical and business information effectively.

• Drive revenue and retention strategies for corporate accounts under the role holder's influence.

• Position SSP as the preferred supplier within assigned accounts, ensuring that all external IT-based projects are recognized by SSP and pursued when suitable.

• Maximize revenue from accounts by identifying additional licensing and service-based opportunities while upholding high customer satisfaction levels.

• Manage contractual negotiations including renewals, cross-selling, and up-selling of software and services.

• Attend and facilitate regular review meetings with clients.

• Stay informed about clients’ business objectives and plans, ensuring appropriate SSP resources are utilized to generate demand for SSP products and services for qualified opportunities.

• Ensure that clients' business users are well-informed about SSP's software and services capabilities and are satisfied with SSP Solutions' offerings.

• Guarantee that all accounts are potential reference accounts for new business opportunities.

• Liaise with or direct SSP's internal support and Development resources for the client as necessary.

• Implement and uphold standards, processes, and systems for account management functions in accordance with SSP standards.

• Ensure that SSP's standard management reporting and forecasting practices are followed.

• Contribute to the creation of propositions based on insights into market dynamics.

• May take responsibility for managing and/or mentoring other Account Managers.

• Act as a subject matter expert and create chargeable consulting work when feasible.

• Identify leads in the relevant region and collaborate with appropriate sales teams to advance opportunities.

⛳️ Requirements

• A minimum of a Bachelor’s Degree in a relevant field or equivalent qualifications, along with substantial work experience in a related role.

• Familiarity with the insurance market and insurer computer systems.

• Proven commercial and financial acumen, along with a solid understanding of the sales process.

• Knowledge of SSP solutions is a plus.

• Significant experience in client-facing sales and account management.

• Capability to identify, articulate, negotiate, and close business opportunities with large corporate clients.

• Experience in managing Account Management and/or Sales teams.

🏝️ Benefits

• Health insurance.

• Flexible working arrangements.

• Opportunities for professional development.