Senior Coordinator, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivering outstanding client service

• Serving as the primary contact for assigned pharmaceutical companies, CROs, and academic medical centers

• Facilitating IRB reviews and conveying IRB decisions to clients

• Overseeing the daily relationships for assigned top-tier accounts

• Reviewing protocol and site submissions

• Implementing client customizations and processing change requests

• Managing vendor relationships and documentation for translations into foreign languages

• Collaborating with the quality assurance team to maintain low error rates

• Responding to customer inquiries within 24 hours

• Elevating customer or timeline issues to management

• Participating in conferences and workshops

⛳️ Requirements

• Bachelor’s degree or four years of equivalent experience

• Four (4) years of experience in an IRB or clinical research environment

• Certified IRB Professional (CIP) or the ability to obtain CIP within one (1) year of eligibility (preferred)

• Intermediate computer skills, including proficiency in MS Office Suite

• Understanding of Federal laws and guidelines related to Research and the Use of Human Subjects

• Proficient in writing and speaking English at a professional level

• Exceptional attention to detail, accuracy, and thoroughness

• Strong interpersonal skills

🏝️ Benefits

• Health coverage

• Paid holidays

• Variable bonus