Senior Content Designer

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Transform intricate concepts and processes into engaging, straightforward designs featuring outstanding content.

• Perform UX research and advocate for data science to comprehend user behaviors and identify opportunities to engage customers with relevant content while minimizing friction.

• Develop content and design ecosystems for various channels, devices, and touchpoints throughout user journey flows, ensuring alignment with user needs and enterprise standards.

• Question existing norms and promote innovative design patterns when suitable.

• Collaborate with designers, product managers, and a diverse array of business stakeholders to establish requirements, extend beyond the product lifecycle, and enhance content and user journeys.

• Guide fellow content strategists/designers in crafting user stories and offering direction on priorities.

• Lead workshops and design critiques.

• Oversee content reviews and iterations among stakeholders, from product teams to legal.

• Provide mentorship to junior colleagues as needed.

⛳️ Requirements

• Minimum of 5 years of experience in UX writing, UX design, or content design.

• At least 2 years of experience with Agile and lean UX/software development methodologies, including familiarity with product management tools such as Rally and Jira.

• Over 2 years of experience in web and app experiences.

• Minimum of 2 years of experience collaborating with internal team members, including experience designers, accessibility experts, and product managers.

• At least 2 years of experience in UX wireframing, UX flows, and content shaping for multi-disciplinary projects using prototyping tools like Figma and Miro.

• Background in healthcare, pharmacy, or other regulated sectors, such as insurance or finance.

• Familiarity with best practices in translation and transcreation.

• In-depth knowledge of enterprise content management systems, such as Adobe Experience Manager, Contentful, or similar platforms.

• A portfolio showcasing work on digital products and/or services, service design, or human-centered design.

• Extensive experience with design tools like Figma, Airtable, InVision, and Miro is preferred.

• Experience with AI tools such as Claude-Code, Claude integration with MCPs, and FigmaMake is preferred.

• Proven track record in interdisciplinary collaboration, including design, design operations, research, usability, accessibility, product management, and engineering is preferred.

• Experience in enhancing and working with business requirements is preferred.

• Familiarity with UX and usability terminology, taxonomies, and practices, including Design Thinking and Human-Centered Design methods, is preferred.

• Knowledge of inventories and audits, content frameworks, competitive analysis, and mapping is preferred.

• A bachelor's or master's degree in Human-Computer Interaction, Information Architecture, Technical Writing, English, or Journalism is preferred; significant work experience, academic accomplishments, or certifications in user experience fields are also welcome.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Other resources supporting physical, emotional, and financial well-being, subject to eligibility.