Head of Knowledge and Content

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Develop the enterprise knowledge and content strategy, translating it into a practical multi-year roadmap.

• Establish transparent intake and prioritization methods that emphasize business value.

• Differentiate between global and local knowledge ownership while defining common standards.

• Create a cohesive portfolio that includes leadership content, functional playbooks, case studies, templates, AI capability content, and acquisition learning.

• Build and nurture networks of business-unit contributors, content owners, and subject matter experts.

• Facilitate communities of practice, connecting practitioners around shared challenges and effective strategies.

• Enhance visibility of expertise and improve access to pertinent knowledge.

• Integrate curated content with peer learning, case discussions, expert sessions, and communities.

• Develop repeatable frameworks for sourcing stories, expertise, lessons learned, playbooks, and examples.

• Identify, validate, and convert proven practices into reusable enterprise assets.

• Capture and transfer institutional knowledge that may be at risk due to leadership transitions, retirements, transformations, or acquisitions.

• Repurpose, adapt, or direct users to existing materials and commission new content where genuine gaps are identified.

• Gather expertise from acquired businesses to enhance access to Modaxo knowledge for new businesses and leaders.

• Lead the roadmap for key knowledge and learning content.

• Manage short-term knowledge and learning content that fosters AI understanding, judgment, and workplace adaptability.

• Shape content around real-world decisions, tools, examples, and behavior change.

• Commission specialized expertise from subject matter experts, writers, facilitators, internal production teams, or external partners.

• Connect assets into practical learning pathways for leaders, new hires, acquired businesses, and functional communities.

• Establish metrics for findability, trust, application, reuse, adoption, quality, and business value.

• Utilize platform data, search patterns, stakeholder feedback, and learner evidence to identify demand, gaps, and friction.

• Maintain and regularly review a dynamic knowledge roadmap and backlog.

• Create taxonomy, metadata, and content models for effective discovery.

• Set standards for accuracy, format, accessibility, ownership, approval, source attribution, and review.

• Implement processes for review, version control, archiving, and retirement.

• Establish accountable ownership and subject matter validation for priority assets.

• Collaborate with system and digital workplace specialists to support trusted search, reuse, and future AI-assisted retrieval.

• Report on adoption, quality, reach, application, and selected business outcomes.

• Collaborate across the organization to build credibility with senior leaders and practitioners globally.

⛳️ Requirements

• Proven track record in establishing enterprise knowledge, content, or capability strategy and translating it into a focused, prioritized roadmap aligned with business needs.

• Demonstrated success in influencing senior stakeholders and engaging business units in a complex, global, multi-entity decentralized organization.

• Ability to operate effectively without formal authority.

• Proven capability in identifying, sourcing, and extracting expertise, insights, and effective practices from senior leaders, subject-matter experts, and practitioners.

• Strong experience in content strategy and editorial work.

• Capacity to distill complex or specialized knowledge into clear, engaging, and practical content without sacrificing accuracy.

• Experience in selecting and integrating various channels and formats to build practical capability.

• Record of designing or significantly enhancing an enterprise knowledge ecosystem, encompassing sourcing, curation, ownership, findability, reuse, and lifecycle management.

• Experience leveraging evidence, stakeholder feedback, and analytics to prioritize knowledge and capability needs while assessing findability, adoption, application, and value.

• Solid understanding of adult learning and instructional design principles.

• Experience in shaping learning pathways and designing for retention, application, and behavior change.

• Background in creating practical digital learning and capability solutions.

• Familiarity with authoring tools and platforms such as Articulate 360, Docebo, SharePoint, or equivalent tools is a plus.

• Experience in a technology, software, professional services, acquisition-focused, or federated business environment is strongly preferred.

• Background in supporting AI capability, acquisition integration, leadership development, organizational change, or communities of practice is valuable.

• Extensive experience engaging, influencing, and building credibility with senior executives and business leaders in complex, matrixed organizations.

• Strong skills in knowledge architecture, storytelling, and content development.

• Ability to establish and uphold standards for accuracy, accessibility, consistency, localization, and usability across a global content ecosystem.

• Excellent communication and facilitation skills.

• Proficient in both written and verbal English communication.

• Proficiency in additional languages such as German, French, or Brazilian Portuguese is an advantage.

• Capability to create a new function, operating model, governance mechanisms, relationships, and ways of working in a dynamic environment with limited infrastructure.

• Ability to utilize quantitative and qualitative evidence to prioritize needs, enhance adoption and content effectiveness, and measure business impact.

• Understanding of AI implications for knowledge management, content strategy, and organizational capability development.

🏝️ Benefits

• Flexible remote work arrangement allowing for cross-time-zone collaboration.

• Opportunities for international travel, approximately two to four trips per year, depending on business needs.

• Competitive compensation package aligned with experience and the employing country.