Senior Content Designer

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Transform intricate concepts and processes into engaging, straightforward designs featuring outstanding content.

• Perform UX research and advocate for data science to gain insights into user behavior and identify opportunities to effectively engage customers with relevant content while minimizing friction.

• Develop content and design frameworks across various channels, devices, and touchpoints throughout user journeys.

• Question current design patterns and promote innovative approaches when necessary.

• Work collaboratively with designers, product managers, and a variety of business stakeholders to clarify requirements and enhance content and user journeys.

• Supervise content strategists/designers in creating user stories and prioritizing tasks.

• Organize workshops and design critique sessions.

• Manage content reviews and revisions across product, legal, and other stakeholders.

• Provide mentorship to junior team members as needed.

⛳️ Requirements

• Over 5 years of experience in UX writing, UX Design, or Content Design.

• At least 2 years of experience with Agile and lean UX/software development methodologies, including tools like Rally or Jira.

• Minimum of 2 years of experience in web and app development.

• A minimum of 2 years collaborating with experience designers, accessibility specialists, and product managers.

• At least 2 years of experience in UX wireframing, UX flows, and content shaping for multidisciplinary projects utilizing Figma and Miro.

• Background in healthcare, pharmacy, or other regulated industries.

• Familiarity with best practices in translation and transcreation.

• Strong knowledge of enterprise content management systems such as Adobe Experience Manager or Contentful.

• A portfolio showcasing digital products/services, service design, or human-centered designs.

• Extensive proficiency with Figma, Airtable, InVision, and Miro.

• Experience with AI tools such as Claude-Code, Claude integration with MCPs, and FigmaMake.

• Proven ability to collaborate across design, design operations, research, usability, accessibility, product management, and engineering teams.

• Experience in working with and refining business requirements.

• Understanding of UX and usability terminology, taxonomies, Design Thinking, and Human-Centered Design methods.

• Knowledge of inventories and audits, content frameworks, competitive analysis, and mapping.

• A bachelor's or master's degree is preferred in Human-Computer Interaction, Information Architecture, Technical Writing, English, or Journalism.

• Significant work experience, academic background, or certifications in user experience fields are welcome.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Eligibility for CVS Health bonus, commission, or short-term incentive programs.