Senior Consultant, Implementation and Enrollment Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the primary implementation leader for national accounts, fostering robust relationships with clients, brokers, consultants, and internal teams (claims, underwriting, billing, eligibility, etc.).

• Serve as a trusted advisor, guiding clients through the onboarding process, enrollment strategies, and benefit education.

• Lead and facilitate various meetings, such as kickoff calls, status updates, and reviews with executive stakeholders.

• Manage the complete implementation lifecycle, ensuring adherence to timelines, scope, and quality for complex group benefit programs.

• Create and execute detailed project plans, monitoring milestones, tracking deliverables, and proactively addressing risks and dependencies.

• Document decisions, maintain open communication, and manage expectations among all stakeholders.

• Provide recommendations on communication strategies and best practices for enrollment.

• Assist in finalist presentations and sales initiatives by showcasing implementation capabilities and methodologies.

• Collaborate closely with account management, absence consulting, and service teams to ensure a seamless client experience.

• Act as a liaison among internal teams to resolve issues and enhance processes.

• Lead or assist in complex initiatives, including acquisitions, divestitures, and significant client transitions.

• Contribute to efforts aimed at process improvement to boost efficiency, scalability, and the client experience.

• Identify opportunities for streamlining workflows and enhancing implementation results.

⛳️ Requirements

• Bachelor’s degree or equivalent experience (4+ years of relevant experience may substitute for degree).

• 5–7+ years of experience in group benefits, enrollment, or implementation.

• Strong understanding of group protection products (disability, leave, life, supplemental health).

• Proven project management experience with complex, multi-stakeholder initiatives.

• Excellent communication and presentation skills, both written and verbal.

• Demonstrated ability to influence and forge relationships with diverse stakeholders.

🏝️ Benefits

• Clearly defined career paths and job levels, alongside associated behaviors for each of Lincoln's core values and leadership attributes.

• Leadership development programs and virtual training opportunities.

• PTO and parental leave.

• Competitive 401K and employee benefits.

• Complimentary financial counseling, health coaching, and an employee assistance program.

• Tuition assistance program.

• Flexible work arrangements to suit your needs.

• Access to effective productivity tools and technology training.