Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the implementation process from the initial customer kickoff to the successful launch and activation of services.

• Collaborate with customers to grasp their business goals, operational workflows, stakeholder expectations, and desired outcomes.

• Develop implementation plans, success metrics, timelines, milestones, and governance frameworks that keep projects on schedule.

• Conduct stakeholder interviews and discovery sessions to ensure solutions are tailored to meet customer objectives.

• Propel timely launches that enhance customer adoption and value realization.

• Act as the primary implementation advisor and trusted partner throughout the onboarding phase.

• Cultivate strong relationships with customer stakeholders and establish credibility as an expert in Fleetworthy solutions.

• Lead customer kickoff meetings, weekly status updates, and executive-level communications.

• Deliver personalized training that empowers customers to confidently utilize Fleetworthy's platforms and services.

• Proactively identify risks, eliminate obstacles, and resolve issues before they affect the customer experience.

• Collaborate closely with Sales, Customer Success Managers, Operations teams, and subject matter experts to provide a seamless customer journey.

• Translate customer aspirations and purchased services into actionable implementation strategies.

• Coordinate with third-party providers, agencies, and vendors to set up necessary integrations, access, and service readiness.

• Ensure successful transitions and alignment across teams throughout the onboarding process and post-launch support.

• Set measurable success criteria and key performance indicators with customers from the beginning of the implementation.

• Guide customers through solution activation, adoption, and the realization of early value.

• Assist in post-launch engagement and optimization efforts to guarantee customers meet their desired outcomes.

• Help identify opportunities for expanding value through additional Fleetworthy solutions and services.

• Contribute to the ongoing enhancement of implementation methodologies, playbooks, and onboarding best practices.

• Aid in standardizing processes that enhance quality, efficiency, and consistency across customer implementations.

• Maintain precise project documentation, implementation records, and progress tracking.

• Provide insights on project timelines, resource needs, and process improvements.

⛳️ Requirements

• Associate's or Bachelor's degree in Business, Management, Communications, or a related field, or equivalent professional experience.

• Over 1 year of experience in customer onboarding, implementation, customer service, project management, customer success, or a related customer-facing role.

• Demonstrated ability to manage multiple projects and stakeholders simultaneously.

• Strong skills in presentation, facilitation, and relationship building.

• Experience in leading customer meetings, training sessions, and project communications.

• Proficiency with CRM platforms, project management tools, Microsoft Office, and Excel.

• Exceptional organizational skills, attention to detail, and time management abilities.

• Strong analytical thinking and problem-solving skills.

• Self-driven with a growth mindset and a passion for delivering exceptional customer experiences.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work arrangements

• Professional development