Implementation Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Organize and facilitate weekly conference calls with new pharmacies.

• Clearly communicate project plans, timelines, and milestones to clients.

• Ensure pharmacies are progressing towards successful implementation.

• Assist pharmacies with the setup and configuration of essential areas of the application.

• Inform internal team members about the current implementation status and escalate any potential risks.

• Engage in follow-up meetings and provide support during the go-live phase.

• Coordinate with other internal teams to achieve favorable customer outcomes.

• Conduct training sessions for new customers and offer ongoing training as required.

• Support product sales demonstrations by showcasing workflows, best practices, and value to prospective clients.

• Aid in the integration of AI-enabled tools and workflows during implementation projects, providing feedback to internal teams regarding customer readiness and opportunities for AI enhancements.

• Travel to client locations or business-related events as needed.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree and/or equivalent experience in computer science, training, or a pharmacy-related field.

• Experience in long-term care pharmacy operations and workflow processes.

• Comprehensive knowledge of relevant state, federal, and DEA regulations.

• Proven commitment to SoftWriters' Core Values.

• Experience in providing exceptional customer service.

• Creative and effective problem-solving skills for troubleshooting pharmacy software applications and workflow process issues.

• Quick learner of new software and technologies, including AI-enabled tools.

• Ability to work both independently and collaboratively in a fast-paced, dynamic setting.

• Strong communication and coordination skills with colleagues at all levels.

• Excellent verbal and written communication abilities.

• Strong organizational skills, meticulous attention to detail, and sound technical judgment.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Competitive salary and equity participation.

• 100% paid parental leave.

• 401(k) with company match.

• Comprehensive health, dental, and vision insurance.

• Employee wellness programs.

• Paid parking provided.

• PTO day on your birthday.

• Floating holidays.

• Continuous learning and development opportunities.

• Conference and training budget.