Senior Consultant, CCM

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Act as a subject matter expert in Customer Communications Management (CCM) for modernization and transformation projects.

• Evaluate existing communication settings and outline future architectures and strategic roadmaps.

• Provide guidance to clients on transitioning from legacy CCM systems to cloud-based platforms.

• Develop scalable solutions for batch processing, interactive, on-demand, and omnichannel communications.

• Specify integrations across CRM, ERP, ECM, BPM, data, and digital experience platforms.

• Ensure that solutions comply with security, governance, compliance, and scalability standards.

• Manage CCM migration initiatives, which include template modernization, workflow transitions, data mapping, integration redesign, testing, and validation.

• Evaluate migration preparedness and pinpoint opportunities to utilize SaaS and managed services.

• Oversee technical design and implementation tasks, including document generation, communication orchestration, API integrations, workflow automation, and output management.

• Assist in deployments, production readiness assessments, and operational enhancements.

• Provide mentorship to project teams and junior consultants.

⛳️ Requirements

• In-depth knowledge of customer communications management, document generation, communication orchestration, omnichannel engagement, and customer journey communications.

• Experience with SaaS transformation and cloud-native architectures.

• Familiarity with Azure, AWS, or Google Cloud platforms.

• Understanding of API-first design, identity management, containerization, and integration Platform as a Service (iPaaS) solutions.

• Proficient in workshop facilitation, stakeholder management, business analysis, and roadmap development.

• Awareness of CRM, ECM, Digital Experience, and BPM platforms.

• Possession of cloud or enterprise architecture certifications.

• Background in regulated industries such as Financial Services, Insurance, Utilities, Telecommunications, or Healthcare.

• A minimum of 8 years of experience in delivering enterprise CCM solutions is preferred.

🏝️ Benefits

• An inclusive work environment.

• Commitment to Employment Equity and Diversity Policy.

• Reasonable accommodations provided during the application or recruitment process.

• Opportunities for personal growth.