Senior Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee support situations that necessitate partner involvement

• Act as the escalation liaison between clients and SPS partners

• Carry out initial technical implementation of technology products post-sale

• Implement installations, upgrades, testing, and system configurations for projects

• Handle complex tasks that are vital to the organization

• Collaborate with clients to assess and confirm operational needs while understanding business objectives

• Monitor the progress of implementation projects and ensure adherence to deadlines

• Address scheduling conflicts

• Keep customers and stakeholders updated on project advancements

• Stay abreast of industry-specific business knowledge through new product and technical updates

⛳️ Requirements

• At least 5 years of relevant experience with a bachelor's degree, or 3 years with a master's degree

• Previous experience working with third parties, consultants, VARs, and application providers is essential

• Experience with Sage X3 is mandatory

• Strong skills in building relationships, particularly via phone

• Exceptional oral and written communication and interpersonal abilities

• A minimum of 3+ years in account management, relationship management, product management, or a related field

• Proven organizational and prioritization capabilities

• Ability to juggle multiple tasks and manage concurrent activities

• Proficient in Microsoft Word, Excel, Outlook, and web browsers

🏝️ Benefits

• Comprehensive benefits package aimed at supporting employees’ health, well-being, and financial stability

• Benefits compliant with local laws and market standards

• Diverse career opportunities, training, and visibility across different roles

• Resources available to help you succeed and advance your career

• An inclusive workplace culture

• Equal opportunity employer