Senior Configuration Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for assessing, analyzing, and evaluating business systems along with user requirements.

• Employs analytical skills and design methodologies to resolve problem statements, ensuring the delivery of solutions that align with business expectations.

• Acts as a liaison between business users and software developers to communicate business requirements effectively.

• Assesses the suitability of applications concerning business needs to evaluate feasibility and confirm that desired outcomes can be achieved.

• Identifies problem statements and evaluates application impacts by examining current-state business processes and system functionalities.

• Analyzes system abilities in relation to business requirements and proposes solutions that increase productivity and operational efficiency.

• Develops and documents both technical and functional requirements, incorporating infrastructure, security, and network considerations to aid business initiatives and system enhancements.

• Resolves application and user issues, conducts root cause analysis, and suggests improvements to enhance system performance and user productivity.

• Creates workflow diagrams and documentation to depict current and future states, aiding in solution design and disaster recovery planning.

• Develops and maintains data mapping and integration documentation, ensuring consistency with system requirements and accuracy in third-party service configurations.

• Collaborates with internal teams and external vendors to execute system upgrades and integrations, ensuring adherence to business, regulatory, and industry standards, including MISMO.

• Designs and implements system improvements, including configuration alterations such as business rules, roles, fields, and system settings that do not necessitate development resources.

• Engages in deployment activities and conducts production validation to ensure the accuracy of changes with minimal operational disruption.

• Performs ad hoc technical analysis and assists in resolving production issues, utilizing SQL and system expertise to address outages and data-related challenges.

• Provides expertise in mortgage products and pricing to support data mapping and integration analysis using loan data and payload formats such as JSON and XML.

• Develops and implements test plans based on requirements, including both positive and negative scenarios, ensuring traceability and comprehensive coverage of functional changes.

• Conducts functional and regression testing, documents and tracks defects, and communicates severity, priority, and business impact to stakeholders.

• Complies with change management, work management, and SOX/audit compliance processes while maintaining precise updates in tracking tools.

• Regularly communicates status, risks, and progress to stakeholders to ensure transparency and alignment.

• Fosters cross-functional relationships to gather requirements, resolve issues, and support delivery objectives.

• Acquires working knowledge of business domains, applications, and technologies to identify dependencies, risks, and blockers.

• Collaborates with project and scrum teams to estimate workload, define scope, and assist in meeting delivery timelines.

• Appropriately escalates risks and obstacles to minimize the impact on delivery and operational performance.

• Contributes to team deliverables, takes part in agile ceremonies, and completes assigned tasks within set timelines.

• Pursues ongoing professional development through training, collaboration forums, and independent learning to enhance both individual and team capabilities.

⛳️ Requirements

• At least 5 years of relevant experience in technical analysis.

• Previous experience in documenting application flow charts and/or diagrams.

• Experience with Microsoft Access and/or SQL.

• Capability to influence operations and drive change through collaboration and effective communication.

• Detail-oriented, analytical, and inquisitive.

• Ability to work independently as well as collaboratively.

• Highly organized with excellent time-management skills.

• Extensive knowledge of hardware, software, and integration.

• Strong aptitude for learning new technologies and tools.

• A critical thinker with a logical approach to problem-solving.

• Strong communication, interpersonal, and customer service skills with the ability to manage expectations and convey technical details.

• Knowledge of mortgage origination is preferred but not mandatory.

🏝️ Benefits

• Health, dental, vision, and life insurance.

• Paid time-off benefits.

• Flexible spending account.

• 401(k) with employer match.

• Employee Stock Purchase Plan (ESPP).