Senior Computer User Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivers IT services that effectively address the urgent needs of clients.

• Offers technical support to computer users by responding to inquiries and resolving issues.

• Addresses trouble tickets to solve user-related problems.

• Oversees team productivity and quality while providing individual feedback.

• Works in collaboration with the Virtual Service Desk, other departments, and various stakeholders.

⛳️ Requirements

• Public Trust Clearance (or the capability to obtain one).

• ITILv4 Foundation Training and Certification, which may be acquired within 120 days post-hire.

• 4-9 years of relevant work experience.

• At least 1 year of experience in Windows desktop support.

• A minimum of 2 years of experience with remote tools.

• Familiarity with supporting industry-standard software products.

• An Associate's Degree or equivalent qualification.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.