Senior Community Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee the daily operations of the dbt Slack community.

• Collaborate with community leaders and internal partners on channel strategy, community guidelines, and engagement initiatives.

• Develop and uphold moderation and support processes, including enforcement of the Code of Conduct.

• Mentor, assist, recruit, and onboard moderators and community advocates.

• Generate announcements, highlights, prompts, and storytelling content for the community.

• Relay community insights and member feedback to the Product, Marketing, and Support teams, and ensure feedback is communicated back to the community.

• Track and report on engagement and health metrics, and conduct improvement experiments.

• Oversee the community tool stack, including Slack workflows, analytics, knowledge base, integrations, and web portal.

• Coordinate and manage incident responses with Legal, People, and Security teams as necessary.

• Facilitate digital engagement across community forums, social media, and events.

⛳️ Requirements

• 5+ years of experience in managing digital communities, online engagement, or community program management within a global or distributed setting.

• Proven experience overseeing daily operations for a large online community, such as Slack, Discord, or a forum.

• Background in moderation, member support, and community health.

• Deep understanding of online community dynamics.

• Experience in establishing and enhancing moderation and support workflows, including Code of Conduct enforcement.

• Exceptional written communication and facilitation abilities.

• Capacity to respond clearly and empathetically, de-escalate conflicts, and foster constructive dialogue.

• Proficient in utilizing community tools and analytics, such as Slack workflows, Common Room, or similar platforms.

• Data-driven decision-making skills, including defining engagement and health KPIs, measuring impact, and reporting results.

• Strong skills in cross-functional collaboration with Product, Marketing, Support, and Developer Experience teams.

• Cultural awareness and sensitivity to communication variations across different regions and time zones.

• High emotional intelligence and adeptness in navigating conflict, ambiguity, and sensitive topics.

• Ability to prioritize multiple workstreams in a fast-paced environment.

🏝️ Benefits

• 100% employer-paid medical insurance.

• Generous paid time-off policy (PTO).

• Paid sick leave.

• Inclusive parental leave policy.

• Holidays, including a year-end Global Week of Rest.

• Volunteer days off.

• RSU stock grants.

• Opportunities for professional development and training.

• Company virtual happy hours.

• Complimentary food.

• Engaging team-building activities.

• Monthly cell phone stipend.

• Access to an innovative mental health support platform offering therapy, coaching, and self-guided mindfulness exercises for covered employees and dependents.