Senior Community Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee daily operations of the dbt Slack community

• Collaborate with community leaders and internal stakeholders to enhance channel strategies, community guidelines, and engagement initiatives

• Establish and sustain moderation and support workflows, including enforcement of the Code of Conduct

• Mentor, assist, recruit, and onboard moderators and community champions

• Develop content systems that feature announcements, highlights, prompts, and community storytelling

• Gather community insights and member feedback to relay to Product, Marketing, and Support, while also updating the community

• Monitor and analyze engagement and health metrics, and conduct improvement experiments

• Manage the digital engagement toolset, which includes Slack workflows, analytics, knowledge base, integrations, and web portal

• Plan and oversee incident response in collaboration with Legal, People, and Security when necessary

• Facilitate cross-channel digital engagement across community forums, social media, and events

⛳️ Requirements

• More than 5 years of experience in digital community management, online engagement, or community program management within a global or distributed environment

• Proven experience managing daily operations for a large online community such as Slack, Discord, or a forum

• Background in moderation, member support, and maintaining community health

• Strong comprehension of online community dynamics

• Experience in establishing and enhancing moderation and support workflows, including Code of Conduct enforcement

• Exceptional written communication and facilitation abilities

• Capability to respond clearly and empathetically, de-escalate conflicts, and foster constructive dialogue

• Familiarity with community tools and analytics such as Slack workflows, Common Room, or equivalent tools

• Data-driven decision-making skills, including defining engagement and health KPIs, measuring impacts, and reporting outcomes

• Strong cross-functional collaboration skills with Product, Marketing, Support, and Developer Experience teams

• Cultural fluency and awareness of communication differences across regions and time zones

• High emotional intelligence and comfort in navigating conflict, ambiguity, and sensitive topics

• Ability to prioritize across various workstreams in a fast-paced environment

🏝️ Benefits

• 100% employer-covered medical insurance*

• Generous paid time-off policy (PTO)

• Paid sick leave

• Inclusive parental leave policy

• Holidays, including a year-end Global Week of Rest

• Volunteer days off

• RSU stock grants*

• Opportunities for professional development and training

• Company-hosted virtual happy hours

• Complimentary food

• Engaging team-building activities

• Monthly cell phone stipend

• Access to an innovative mental health support platform providing therapy, coaching, and self-directed mindfulness exercises for covered employees and their dependents

• Benefits may vary by country and worker type