Senior Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• The Senior Community Manager acts as the representative voice of the player while developing, engaging, and expanding the game’s global community across various social and community platforms.

• This position collaborates closely with the development, publishing, marketing, PR, customer support, and creative teams to cultivate meaningful player relationships, enhance engagement, monitor sentiment, and deliver actionable player insights that guide product, communications, and campaign strategies.

• Create and implement community engagement strategies to grow, engage, and maintain global player communities on platforms such as Discord, Reddit, forums, social media, and other player-oriented channels.

• Oversee and enhance community presence through direct-to-player communications, content creation, announcements, updates, campaigns, community highlights, and social activations.

• Represent the voice of the player internally by tracking, analyzing, and synthesizing player sentiment, feedback, trends, and emerging issues into actionable insights for development, marketing, publishing, and leadership teams.

• Collaborate across various departments, including development, publishing, marketing, PR, customer support, localization, social, and creative teams, to synchronize messaging, support campaigns, enhance player experience, and fortify product communications.

• Promote positive, inclusive, and safe community environments while enforcing community standards and empowering community leaders, influencers, moderators, and brand advocates.

• Monitor and address player feedback, bugs, issues, outages, and crises, ensuring clear, timely, and solutions-focused player communications.

• Establish and maintain systems for collecting player feedback through social listening, surveys, Q&As, playtests, feedback sessions, community events, and direct engagement opportunities.

• Track, analyze, and report on community growth, engagement, sentiment, and campaign performance using social listening and reporting tools, offering data-driven recommendations to internal stakeholders.

• Plan, execute, and assess community events, activations, contests, livestreams, promotional campaigns, and player-centric initiatives that drive engagement, retention, and brand loyalty.

• Collaborate with creative, video, and marketing teams to produce engaging assets and content that resonate with players and support broader business objectives.

• Identify opportunities to amplify relevant community discussions, leverage industry trends, and foster meaningful engagement that enhances player relationships.

• Support live service operations by working on player communications for game updates, launches, roadmap visibility, and service-related changes.

• Cultivate strong relationships with key community voices, influencers, and player groups to bolster advocacy and enhance community reach.

• Provide leadership, mentorship, or oversight for moderators, volunteers, or junior community team members as needed.

• Consistently evaluate and enhance community strategies, tools, and processes to better meet player needs and organizational goals.

⛳️ Requirements

• 5+ years of experience in community management, social media, player engagement, or similar fields within gaming or digital entertainment.

• Must possess in-depth and extensive knowledge of Last Epoch and ARPGs.

• Must have a webcam and be open to being on camera, including participation in livestreams and other public-facing events.

• Strong understanding of gaming communities, player behaviors, and live service ecosystems.

• Experience managing online communities across platforms such as Discord, Reddit, forums, and major social channels.

• Excellent written and verbal communication skills.

• Proven ability to analyze player sentiment and community data.

• Experience collaborating cross-functionally with marketing, development, PR, and support teams.

• Familiarity with social listening, reporting, and community management tools.

• Ability to manage multiple priorities in fast-paced environments.

• Passion for gaming and a deep understanding of gaming culture.

• Bachelor’s degree in Marketing, Communications, PR, or a related field is preferred.

• Willingness to travel, both domestically and internationally.

• Our Core Hours are 10am - 4pm Central Time; however, there is an "on-call" aspect to this role.

🏝️ Benefits

• Our mission is to gather and empower the next generation of creators to forge extraordinary games.

• Opportunity for ownership and growth!