Social Community Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and engage with direct messages, comments, tagged content, and community interactions across various social media channels to enhance audience involvement and strengthen brand loyalty.

• Serve as a reliable representative of the brand by carefully addressing inquiries from consumers, creators, and ambassadors with professionalism, accuracy, and meticulous attention to detail.

• Promote positive brand perception through prompt, considerate, and brand-aligned interactions on all social media platforms.

• Support engagement with creators, ambassadors, and the community by resharing stories, interacting with tagged content, and acknowledging outstanding community members.

• Elevate user-generated content (UGC) and highlight remarkable creator and ambassador contributions through social features, community initiatives, and monthly rewards or gift-code programs.

• Identify and relay recurring themes within the community, questions from ambassadors, consumer complaints, and potential engagement opportunities to enhance brand communications and customer experience.

• Assist in the creation and execution of content across platforms such as TikTok, Instagram, Threads, X, and other emerging social channels.

• Provide creative ideas, messaging concepts, and social-first content suggestions that align with the brand's voice and campaign goals.

• Motivate participation in community programs, ambassador challenges, competitions, seasonal campaigns, and engagement initiatives through proactive outreach.

• Investigate social trends, creators, cultural moments, and emerging platforms to discover opportunities for community expansion and engagement.

⛳️ Requirements

• Proficiency in Excel.

• Excellent written and verbal communication skills, capable of representing the brand voice in a professional and enthusiastic manner.

• Familiarity with social media platforms (such as Instagram, TikTok, etc.) and current social trends.

• Highly organized, with the ability to manage multiple projects and track numerous moving components simultaneously.

• Comfortable utilizing influencer marketing platforms, social media monitoring tools, or CRM systems (e.g., CIQ, Sprout Social).

• A proactive and collaborative mindset, coupled with a passion for digital communities and creator culture.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work environment and hours.

• Employee discounts and perks.