Senior Commissions & Order Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute a scalable deal desk process encompassing standard, non-standard, and enterprise deal structures.

• Establish and uphold an approval authority matrix in collaboration with Legal, Finance, and Sales leadership.

• Oversee all order form templates, ensuring version control and field-level standards within Salesforce/CPQ.

• Create and sustain deal desk SLAs, escalation paths, and exception handling documentation.

• Guarantee that accurate opportunity data (product, pricing, terms, start/end dates) is recorded prior to closure.

• Collaborate with Finance on revenue recognition inputs, ensuring the quality of billings data and reporting on bookings attainment.

• Manage the transition protocol between Sales closure and Finance/Billing to minimize rework and booking errors.

• Work alongside SalesOps and RevOps systems to enhance automation throughout deal intake and closure workflows.

• Calculate, verify, and distribute all commission and incentive payouts on a monthly and quarterly basis.

• Administer the commission tool (e.g., Spiff); oversee plan configurations and employee lifecycle adjustments.

• Finalize commission data for payroll processing while maintaining SOX-compliant controls.

• Investigate and resolve disputes in a timely manner, documenting findings and reporting trends to leadership.

• Assist in the design of annual incentive plans in partnership with Finance, Sales, and HR.

• Offer data-driven recommendations regarding compensation structures and deal economics.

• Serve as a trusted partner to Sales, Finance, Legal, and Payroll, bridging deal structure and sales rewards.

• Develop and maintain thorough process documentation across both functions.

⛳️ Requirements

• 7–10+ years of experience in Revenue Operations, Sales Operations, or Finance Operations.

• Demonstrated experience in deal desk operations, including order form management and approval governance.

• Proficiency in managing sales commissions end-to-end (calculation, disputes, accruals).

• Familiarity with commission platforms (Spiff, CaptivateIQ, Xactly).

• Advanced proficiency in Salesforce, including opportunity data, CPQ, and reporting.

• Strong instincts for process design; capable of building from the ground up with minimal existing structure.

• Exceptional cross-functional communication and stakeholder management abilities.

• Experience in a B2B SaaS or technology company with subscription and/or consumption billing.

• Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.).

🏝️ Benefits

• Family healthcare coverage, including dental and vision.

• Competitive salary and 401K plan.

• RSU grants available for full-time employees.

• Employee Stock Purchase Plan (ESPP).

• Flexible vacation policy.

• Maternity and paternity leave.

• MacBook Pro for work use, along with a generous stipend to customize your workstation.

• Childcare bonus (for human children only).

• Support for fertility treatment and related services.

• Learning and development programs.

• Commuter benefits.

• An organizational culture that promotes a healthy work-life balance.