Senior Commissions & Order Operations Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Develop and execute a scalable deal desk process that accommodates standard, non-standard, and enterprise deal structures.

• Establish and uphold an approval authority matrix in collaboration with Legal, Finance, and Sales leadership.

• Manage all order form templates, overseeing version control and field-level standards in Salesforce/CPQ.

• Create and sustain deal desk SLAs, escalation procedures, and exception handling documentation.

• Ensure all opportunity data (including product, pricing, terms, and start/end dates) is accurately recorded prior to closure.

• Collaborate with Finance on revenue recognition inputs, the quality of billings data, and reports on bookings attainment.

• Oversee the handoff protocol between Sales closure and Finance/Billing to minimize rework and booking inaccuracies.

• Work with SalesOps and RevOps systems to enhance automation throughout deal intake and closure workflows.

• Calculate, verify, and distribute all commission and incentive payouts on a monthly and quarterly basis.

• Manage the commission tool (e.g., Spiff); ensuring plan configurations and employee lifecycle changes are up to date.

• Finalize commission data for payroll processing while maintaining SOX-compliant controls.

• Investigate and resolve disputes in a documented and timely fashion, providing trend reports to leadership.

• Assist in the design of the annual incentive plan in partnership with Finance, Sales, and HR.

• Offer data-driven recommendations regarding compensation structures and deal economics.

• Serve as a trusted partner to Sales, Finance, Legal, and Payroll, effectively connecting deal structures with sales rewards.

• Develop and maintain detailed process documentation across both functions.

⛳️ Requirements

• 7–10+ years of experience in Revenue Operations, Sales Operations, or Finance Operations.

• Demonstrated experience in deal desk operations, particularly in order form management and approval governance.

• Proven ability to manage sales commissions from start to finish (including calculations, disputes, and accruals).

• Familiarity with commission platforms such as Spiff, CaptivateIQ, or Xactly.

• Advanced proficiency in Salesforce, particularly with opportunity data, CPQ, and reporting functionalities.

• Strong instincts for process design, with the capacity to create frameworks from the ground up with minimal guidance.

• Exceptional cross-functional communication and stakeholder management capabilities.

• Experience in a B2B SaaS or technology company that employs subscription and/or consumption billing models.

• Knowledge of CPQ tools (e.g., Salesforce CPQ, DealHub, etc.).

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Professional development opportunities