Senior Commercial Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify, develop, and showcase innovative solutions to address intricate business challenges for prominent Smartsheet clients

• Lead technical sales interactions, working closely with sales teams to ascertain customer needs, summarize challenges, design solutions, and offer technical guidance that highlights the value of Smartsheet's products

• Conduct discovery sessions to reveal business processes and challenges, informing the sales and solution delivery approach

• Position yourself as a strategic ally to Sales, Product, Customer Success, and Professional Services to enhance the overall customer experience and drive revenue growth

• Actively cultivate and sustain in-depth knowledge of all Smartsheet products, services, and competitors

• Continuously seek opportunities for cross-departmental collaboration and partnerships to support and implement strategic plans and initiatives

• Utilize your expertise to lead or engage in the onboarding, mentoring, and coaching of team members

• Collaborate with SE and Product teams to convey the voice of the customer and influence product roadmaps

• Consult and partner on strategic initiatives within the Solutions Engineering department

• Keep abreast of industry trends and best practices, advising your customers and peers as a subject matter expert in both Smartsheet products and industry disciplines

• Occasionally travel to customer locations and industry events as a technical subject matter expert

⛳️ Requirements

• 4+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or in a related role within the SaaS and enterprise B2B software sector

• Strong critical thinking abilities, a growth mindset, and experience in analyzing, evaluating, and synthesizing complex issues

• Prior experience with relevant technologies, such as CWM, DAM, MAM, ECM, WCM, CMS, PIM

• Robust technical skills and comfort in ambiguous and high-pressure environments

• Experience adopting a consultative approach to problem-solving and positioning solutions

• Exceptional communication and presentation abilities, capable of adjusting communication styles for various personas and conveying technical information to both technical and non-technical audiences

• Proven experience in taking an ownership role while collaborating cross-functionally to support the customer journey

• Experience in leveraging and positioning AI during sales processes

🏝️ Benefits

• Employer-subsidized medical, vision, and dental coverage for full-time employees

• 401k Match to assist you in saving for your future (50% of your contribution up to the first 6% of your eligible pay)

• Monthly stipend to enhance your work and productivity

• Flexible Time Away Program, plus Sick Time Off

• US employees are automatically enrolled in Smartsheet-sponsored life insurance, short-term, and long-term disability plans

• US employees receive 12 paid holidays annually

• Up to 24 weeks of Parental Leave

• Personal paid Volunteer Day to give back to our community

• Opportunities for professional growth and development, including access to Udemy online courses

• Company-funded perks, featuring a counseling membership, local retail discounts, and your personal Smartsheet account

• Teleworking options available from any registered location in the U.S. (role specific)