Senior Commercial Operations Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee customer inquiries and manage commercial operations independently from start to finish.

• Generate and oversee quotations, invoices, orders, and service-related documentation.

• Organize spare parts, service appointments, and maintenance contracts.

• Deliver dependable support to customers and internal stakeholders.

• Address complex billing scenarios that involve partial deliveries, split orders, or invoices.

• Recognize bottlenecks across the seven order types and enhance or automate manual workflows.

• Assume responsibility for operational matters, manage exceptional cases, and make decisions within the assigned scope.

• Coordinate priorities, timelines, and operational follow-ups across various teams.

• Offer functional guidance, coaching, and onboarding for Specialists, junior team members, and working students.

• Spot inefficiencies and continually refine operational processes, tools, and workflows.

• Contribute to automation projects and scalable processes.

• Expand process documentation, guidelines, and best practices.

• Provide informal operational cover for the team leader.

• Serve as an experienced operational partner within the team.

⛳️ Requirements

• Multiple years of experience in Commercial Operations, Lean/Process Management, Sales Operations, Customer Operations, Service Administration, or a similar operational role.

• Proven track record in managing the operational lifecycle of physical goods and products, encompassing order management, goods receipt, inventory management, deliveries, and invoicing.

• Strong hands-on experience with ERP systems is crucial.

• Familiarity with operational order processing, inventory management, and invoicing within an ERP system.

• A high level of ownership with the capability to work autonomously and take responsibility.

• Excellent problem-solving abilities paired with a proactive, hands-on approach.

• Capacity to prioritize and maintain organization amidst a high workload.

• Strong operational insight and sound decision-making capabilities.

• Exceptional communication and stakeholder management skills.

• Team-oriented mindset with the ability to support and mentor less experienced colleagues.

• Enthusiasm for cross-functional collaboration in an international setting.

• Customer-focused and solution-driven attitude.

• Experience with ERP systems covering order processing, inventory management, logistics, and invoicing.

• Familiarity with Salesforce, Asana, Slack, Google Workspace/Google Drive, Confluence, and Microsoft Office is advantageous.

• Strong affinity for digital tools and the ability to swiftly learn new systems.

• German: fluent/professional proficiency (C1).

• English: fluent/professional proficiency (C1).

• Willingness to travel for workshops, training sessions, team meetings, and onsite operational collaboration.

• This role can be performed remotely from anywhere in Germany.

🏝️ Benefits

• Flexible working hours

• Remote-friendly working model

• Flexible work location within Germany

• International collaboration with teams across various locations

• Opportunity to actively shape processes and working methods

• High visibility within the organization

• Travel opportunities for workshops, training sessions, team meetings, and onsite operational collaboration