Senior Commercial Operations Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Independently manage customer inquiries and oversee commercial operations from start to finish.

• Generate and oversee quotations, invoices, orders, and all service-related documentation.

• Coordinate spare parts, service appointments, and maintenance agreements.

• Deliver dependable support to customers and internal stakeholders.

• Address complex billing scenarios that involve partial deliveries, split orders, or invoicing issues.

• Recognize bottlenecks among the seven order types and work to streamline or automate manual workflows.

• Take charge of operational topics, manage exceptional cases, and make decisions within your area of responsibility.

• Coordinate priorities, timelines, and operational follow-ups across various teams.

• Offer functional guidance, coaching, and onboarding for Specialists, junior team members, and working students.

• Identify inefficiencies and strive for continuous improvement in operational processes, tools, and workflows.

• Contribute to initiatives aimed at automation and scalable processes.

• Enhance process documentation, guidelines, and best practices.

• Provide informal operational coverage for the team lead.

• Act as a seasoned operational sparring partner within the team.

⛳️ Requirements

• Several years of experience in Commercial Operations, Lean/Process Management, Sales Operations, Customer Operations, Service Administration, or a similar operational position.

• Experience in managing the operational lifecycle of physical goods and products, including order management, goods receipt, inventory oversight, deliveries, and invoicing.

• Strong hands-on experience with ERP systems is crucial.

• Familiarity with operational order processing, inventory management, and invoicing within an ERP system.

• A high level of ownership and the ability to work autonomously while taking responsibility.

• Strong problem-solving abilities coupled with a proactive, hands-on approach.

• Capacity to prioritize tasks and stay organized under a heavy workload.

• Solid operational understanding and sound decision-making capabilities.

• Excellent communication and stakeholder management skills.

• A team-oriented mindset with the ability to support and mentor less experienced colleagues.

• Enjoyment of cross-functional collaboration in an international setting.

• Customer-focused and solution-oriented attitude.

• Experience with ERP systems covering order processing, inventory management, logistics, and invoicing.

• Familiarity with tools such as Salesforce, Asana, Slack, Google Workspace/Google Drive, Confluence, and Microsoft Office is a plus.

• Strong affinity for digital tools and the ability to quickly adapt to new systems.

• Proficiency in German: fluent/professional level (C1).

• Proficiency in English: fluent/professional level (C1).

• Willingness to travel for workshops, training sessions, team meetings, and onsite operational collaboration.

• This role can be performed remotely from any location within Germany.

🏝️ Benefits

• Flexible working hours.

• Remote-friendly working model.

• Flexible work location within Germany.

• International collaboration with teams in various locations.

• Opportunity to actively influence processes and working methods.

• High visibility within the organization.

• Travel opportunities for workshops, training sessions, team meetings, and onsite operational collaboration.