Senior Commercial Deal Desk Analyst

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Collaborate with Enterprise Account Executives, Sales Managers, Finance, Legal, and Revenue Operations on intricate, non-standard, high-impact transactions.

• Provide guidance on deal structures, pricing, terms, discounting, approvals, amendments, renewals, co-terms, ramps, bundled products, and other commercial factors.

• Review and process deal submissions using Salesforce CPQ/Revenue Cloud.

• Ensure that quotes and contracts are precise, comprehensive, and prepared for approval and invoicing.

• Establish the foundations of the Commercial Deal Desk, including intake procedures, approval routing, discount governance, exception management, SLAs, and documentation.

• Develop playbooks, training resources, office hour sessions, and practical guidance for sales teams.

• Enhance workflows through automation, AI tools, and CPQ configurations.

• Collaborate with technical teams to implement scalable solutions.

• Utilize deal data and KPIs to pinpoint bottlenecks, enhance deal quality, and propose adjustments that support efficient, sustainable growth.

• Report directly to the Senior Manager, Deal Desk.

⛳️ Requirements

• A minimum of 4 years of experience in Deal Desk, Revenue Operations, Commercial Finance, or a related role within a B2B SaaS environment.

• Practical experience with Salesforce CRM and Salesforce CPQ/Revenue Cloud.

• Experience in resolving complex quoting and cross-object issues.

• Strong comprehension of commercial deal structures, including ARR, multi-year agreements, amendments, renewals, co-terms, ramps, stub billing, bundled products, and discounting.

• Proven ability to develop or enhance processes, documentation, approval workflows, and commercial policies.

• Strong commercial judgment that balances customer and seller requirements with pricing discipline, revenue integrity, and business risk.

• Excellent cross-functional communication skills and the ability to influence without formal authority.

• Capability to clearly explain complex commercial concepts.

• Experience with AI, automation, or workflow tools is preferred.

• Candidates must already have legal authorization to work in the United States or Canada; no work authorization, relocation assistance, or visa sponsorship will be provided.

• Successful candidates must complete a background check.

🏝️ Benefits

• Health benefits.

• Dental benefits.

• 401(k) / RRSP retirement plans.

• Generous paid time off (PTO).

• Equity grant / RSU program for most employees.

• Incentive programs where applicable.

• Maternity and parental leave top-up programs.

• Retirement matching program.

• Free 1Password account.

• Paid volunteer days.

• Peer-to-peer recognition through Bonusly.

• Remote-first work environment.

• In-person onboarding in Toronto for go-to-market roles.

• Occasional travel to department offsites, quarterly meetings, and customer events.

• Accommodation available upon request during recruitment.

• Candidates may responsibly use AI tools during the application process, except during live interviews.