Senior CloudOps Engineer

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Operate, oversee, and maintain Azure production environments during APAC business hours.

• Assist with customer go-lives, production releases, and hypercare, which includes validating deployments and preparing for rollbacks.

• Monitor service health, capacity, availability, and alerts.

• Investigate incidents and collaborate on resolutions with SL2, European CloudOps, application teams, and pertinent third parties.

• Support various Azure platform components, including AKS, networking, Azure Front Door/WAF, API Management, databases, storage, Key Vault, and monitoring services.

• Implement approved infrastructure and configuration modifications in accordance with change-management, security, and operational protocols.

• Participate in root-cause analysis, preventive measures, and enhancements to production reliability.

• Enhance operations using scripting, infrastructure as code, runbooks, and suitable automation techniques.

• Ensure accurate documentation for production environments, operating procedures, and customer-specific setups.

• Contribute to improvements in observability and alerting using Azure Monitor, Log Analytics, Grafana, and OpenTelemetry-based telemetry when applicable.

• Provide regional CloudOps support during APAC business hours.

• Coordinate incident resolution efforts with SL2 and the European CloudOps team.

⛳️ Requirements

• A minimum of 5 years of hands-on experience in CloudOps, DevOps, infrastructure, or production operations, including senior-level responsibility for operational tasks.

• Practical experience managing production workloads on Microsoft Azure.

• Familiarity with several technologies such as AKS/Kubernetes, Azure networking, Azure Front Door/WAF, API Management, Azure SQL, storage, Key Vault, Azure Monitor, and Log Analytics.

• Experience in incident management, production troubleshooting, change control, and release support.

• Knowledge of infrastructure as code and automation tools, including Terraform, Bicep, ARM templates, PowerShell, Bash, or Python.

• Ability to analyze monitoring and telemetry data to investigate service degradation and operational alerts.

• Experience with .NET, ASP.NET (MVC, Web API), Web Services, SQL, RabbitMQ, and Redis.

• Excellent documentation, communication, and coordination skills across different time zones and teams.

• Professional proficiency in English.

• A meticulous, risk-aware approach to production changes.

• A strong sense of ownership.

• An automation-focused mindset.

• Capability to provide coverage during APAC hours.

🏝️ Benefits

• A progressive, international, and dynamic work environment.

• A merit-based culture that emphasizes ownership, performance, and ongoing feedback.

• The chance to influence decisions, challenge existing norms, and develop improved working methods.

• A strong commitment to continuous learning and professional growth, with support for expanding expertise, skills, and career opportunities.

• A values-driven culture centered on Care, Commit, Collaborate, and Challenge.