Senior Cloud Systems Administrator, Public Trust

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable technical consultant for large-scale digital platforms.

• Provide support for a high-traffic, public-facing digital platform that serves millions of users and handles substantial content and web traffic.

• Work remotely while reporting to the Delivery Operations Manager.

• Collaborate with client stakeholders and delivery teams effectively.

• Convert business requirements into secure and scalable technology solutions.

• Assist in infrastructure operations, platform modernization, and ongoing service enhancements.

• Implement, manage, troubleshoot, and sustain AWS-hosted IT systems and cloud services.

• Oversee Drupal CMS infrastructure on a Linux, Apache, MySQL, and PHP (LAMP) stack.

• Manage infrastructure, services, and operational procedures across servers, storage, network devices, client systems, and mobile devices as necessary.

• Deliver advanced technical support and help desk services, including diagnosis, resolution, escalation, and root-cause analysis.

• Analyze and address complex issues related to server hosts, applications, search services, and software integrations.

• Monitor and enhance system performance, availability, capacity, and resource utilization.

• Perform capacity analysis and strategic system planning.

• Address network component issues and uphold the integrity, reliability, and security of production systems.

• Provide technical insights, status updates, and recommendations to client management and internal stakeholders.

• Assist in system and solution architecture design, infrastructure planning, and assessment of hardware and platform components.

• Install, configure, patch, secure, and maintain Linux and other relevant operating systems.

• Implement improvements that enhance reliability and performance.

• Utilize knowledge of system-administration interdependencies within a Service-Oriented Architecture (SOA).

• Create and maintain operational documentation, procedures, and knowledge articles.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related technical field.

• Over 10 years of experience in systems administration, infrastructure operations, or enterprise IT support.

• Proficiency in administering Linux-based production environments, including installation, configuration, patching, troubleshooting, performance tuning, and maintenance.

• Practical experience in supporting infrastructure and cloud services hosted on AWS.

• Familiarity with installing, configuring, troubleshooting, and maintaining Solr Search and Elasticsearch.

• Experience in supporting enterprise web applications, including Drupal CMS and LAMP-stack technologies.

• Ability to independently identify and solve complex infrastructure, application, and integration challenges.

• Capability to communicate technical recommendations to both technical and non-technical stakeholders.

• Strong written and verbal communication abilities.

• Professional demeanor in a client-facing consulting role.

• Preference for experience with Akamai CDN services and Drupal hosting platforms such as Acquia.

• Preference for experience in supporting government, healthcare, life sciences, or other regulated environments.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Extensive opportunities for professional development.

• Collaborative and innovative team environment.

• Diversity-focused workplace.

• Equal employment opportunity.