Lead Platform Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure, oversee, and sustain enterprise platforms such as Salesforce, Amazon Connect, SharePoint, web applications, operating systems, and related applications.

• Establish and manage administrator and service accounts, including user roles, permissions, and access controls.

• Install, verify, and maintain system-wide software, patches, upgrades, and enhancements.

• Customize and set up system modules, workflows, forms, fields, business rules, UI policies, automation processes, and web-based functionalities.

• Administer and manage both internal and external web pages and SharePoint sites, including content updates, file transfers, hyperlink integrity, HTML scripting, and posting new material.

• Integrate systems and applications using APIs, web services, and integration tools.

• Develop and manage reports, dashboards, and analytics.

• Manage platform data imports, exports, transformations, and cleanup processes.

• Monitor system health and performance, conduct audits, perform preventive maintenance, and troubleshoot Level 2 and Level 3 technical issues.

• Collaborate with development teams and stakeholders to gather requirements, create solutions, and support enhancements and releases.

• Plan and supervise system upgrades and environmental changes through configuration and change management processes.

• Assist in disaster recovery planning and recovery time objectives, including backup and restoration activities.

• Act as a technical point of contact for internal teams, clients, vendors, and subcontractors.

• Provide technical guidance and direction to less experienced staff.

• Maintain comprehensive documentation of system configurations, procedures, web content, and updates.

• Carry out additional duties as assigned.

⛳️ Requirements

• U.S. citizenship is required.

• Must successfully pass criminal history, fingerprint background checks, and credential verification.

• Bachelor’s degree in a related technical field with a minimum of eight (8) years of experience in operating systems and systems administration, including supervisory or team lead experience; or a Master’s degree with six (6) years of experience.

• Extensive knowledge of cloud technologies, system design, implementation, and remote management.

• Strong technical proficiency in server and platform administration.

• Experience in configuring and supporting enterprise applications and integrated platforms.

• Excellent troubleshooting and analytical abilities with the capacity to diagnose and resolve complex technical issues.

• Solid understanding of system security controls, access management, and compliance requirements.

• Strong written and verbal communication skills with the ability to collaborate effectively with technical teams, stakeholders, and vendors.

• Capacity to manage multiple projects and priorities in a fast-paced environment.

• Detail-oriented with a strong emphasis on accuracy and quality.

• Proven ability to work independently and determine appropriate methods and procedures for new assignments.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment with a focus on work-life balance.

• Collaborative team atmosphere and engaging workplace culture.