Senior Cloud Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Serve as the technical escalation point for critical production clients.

• Analyze and resolve intricate issues escalated from Core Support.

• Collaborate with Site Reliability Engineering and Product teams on client-related matters.

• Partner with the Incident team to tackle emerging platform and service challenges.

• Develop training materials, documentation, and knowledge-sharing sessions based on escalated investigations.

• Lead mentorship sessions with the Customer Support team.

• Provide advanced troubleshooting, refine processes, and contribute to system reliability.

⛳️ Requirements

• Minimum of 5 years experience in a technical role or at least 3 years directly with a major cloud hosting provider.

• Proven experience interacting with customers both in person and through written communication in a technical support engineer capacity.

• Exceptional collaboration skills and a strong customer-centric approach.

• Advanced troubleshooting expertise in networking, DNS, firewalls, Linux, Kubernetes, APIs, and object storage.

• Experience managing AI infrastructures, operating AI systems, and leveraging AI storage solutions such as VAST.

• Capability to address issues within cloud computing products and infrastructure.

• Professional communication skills with both customers and internal stakeholders.

• Familiarity with observability tools to analyze and resolve issues affecting customers.

🏝️ Benefits

• Comprehensive health, well-being, and financial benefits.

• FlexBase flexible work arrangements: options to work from home, in an office, or a mix of both.