Senior Cloud Services Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, and maintain a scalable, secure, and highly available cloud infrastructure that supports enterprise collaboration, monitoring, and security platforms including Microsoft Azure, Amazon Web Services, Microsoft Office 365, Microsoft Purview, Box, and Cisco Email Security (Ironport).

• Manage and optimize enterprise cloud services and SaaS platforms to ensure reliability, performance, and availability.

• Assess complex infrastructure challenges, propose technical solutions, and execute enhancements to cloud services, system performance, and operational efficiency.

• Automate the provisioning, configuration, and management of cloud resources.

• Utilize monitoring and observability tools like SolarWinds Observability Self-Hosted to identify performance issues and service disruptions.

• Support enterprise data governance and compliance initiatives by leveraging tools such as Microsoft Purview.

• Lead the investigation and resolution of intricate technical incidents, perform root cause analysis, and implement operational enhancements.

• Collaborate with Information Security to ensure that infrastructure platforms and SaaS services adhere to security policies, regulatory standards, and governance requirements.

• Utilize ServiceNow, Jira, and Confluence for work tracking, operational documentation, and knowledge sharing.

• Contribute to infrastructure standards, cloud architecture guidelines, and best operational practices.

• Mentor junior engineers and team members.

• Develop and sustain infrastructure architecture documentation, operational procedures, and system configurations.

• Participate in an on-call rotation for 24/7 infrastructure support.

• Perform additional duties as assigned.

⛳️ Requirements

• Over 8 years of progressively responsible experience in IT infrastructure, systems administration, cloud services, or related technical fields.

• A Bachelor’s degree in computer science or a related discipline, or equivalent practical experience.

• Strong knowledge of Azure, AWS, and associated cloud technologies.

• Ability to maintain documentation for infrastructure architecture, operational procedures, and system configurations.

• Comprehensive understanding of cloud infrastructure architecture, networking, identity management, and enterprise SaaS integrations.

• Familiarity with data governance, compliance, and information lifecycle management practices within cloud environments.

• Knowledge of disaster recovery and business continuity principles.

• Understanding of information security certifications and audit processes.

• Excellent verbal and written communication skills.

• Demonstrated ownership of work, willingness to tackle challenges, acknowledgment of growth opportunities, and patience while learning new processes.

• A courteous, respectful, and thoughtful approach to collaborating with colleagues and other stakeholders.

• Experience in the real estate domain is a plus.

🏝️ Benefits

• Up to 83% subsidized medical payroll deductions.

• Competitive dental and vision benefits.

• 401(k) plan with matching contributions.

• Pre-tax transit and commuting benefits.

• Comprehensive health and wellness program with cash rewards and health resources.

• Paid maternity and parental leave.

• Additional family paid leave programs.

• Company-sponsored life insurance, short-term disability, and long-term disability insurance.

• Health Savings Account.

• Flexible Spending Accounts for healthcare and dependent care.

• Opportunities for career development.

• Volunteer hours and donation matching.

• Chance to join one of Fortune Magazine’s Great Places to Work winners.