Senior Cloud Licensing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the cloud licensing subject matter expert during presales and technical discussions, ensuring licensing recommendations align with client business goals.

• Assist clients and sales teams in navigating Microsoft licensing programs, purchasing models, product information, and procedural steps.

• Generate precise CSP quotes based on client qualifications, taking promotional factors into account.

• Lead the onboarding process for clients entering iT1's CSP program, which includes establishing partner relationships, accepting the Microsoft Customer Agreement, and provisioning subscriptions.

• Oversee the complete subscription lifecycle utilizing Microsoft Partner Center and iT1's cloud management platform, including upgrades, adjustments in quantity, and renewals.

• Identify opportunities for upselling in key solution areas to enhance growth.

• Handle a high volume of CSP inquiries while ensuring accurate management of pipeline opportunity details.

• Create and/or update process documentation, templates, and client communications to ensure consistent and high-quality CSP service delivery.

• Stay informed about updates in Microsoft programs, pricing, and incentives.

• Collaborate with the Sales, Billing, and Cloud Services teams to address clients' cloud licensing requirements.

• Report directly to the Senior Director of Cloud Licensing & Services.

⛳️ Requirements

• Minimum of 5 years of experience in Microsoft cloud licensing, ideally within a Cloud Solution Provider (CSP) partner or reseller setting.

• Comprehensive understanding of Microsoft’s CSP Program and products, including Microsoft 365 and Azure, is essential.

• Prior experience with volume licensing (EA, SCE, MACC, MPSA) is preferred.

• Practical experience with Microsoft Partner Center, Azure Cost Manager, and CRM systems like Salesforce.

• Demonstrated ability to simplify complex licensing and technical concepts into clear business language for clients, sales personnel, and leadership.

• Exceptional organizational, written, and verbal communication skills, with keen attention to detail and the capability to manage multiple priorities autonomously.

• Microsoft Fundamental (or higher) exams and completed certifications are advantageous.

• Capacity to sit at a computer for 8 hours daily.

• Proficient keyboarding skills for 8 hours each day.

• Near vision for working with small objects or reading fine print.

• Ability to effectively communicate information to clients and colleagues.

• Adequate hearing ability for in-person conversations, phone calls, and other auditory signals.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits with significantly subsidized premiums.

• Two weeks of paid time off in your first year, with PTO increasing as tenure grows, along with most major holidays off.

• 401(k) Plan with employer matching contributions.

• Onsite Fitness Center available.

• Monthly onsite massages provided.