Senior Cloud Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, configure, and support Azure IaaS and PaaS solutions within enterprise settings.

• Provide Level 3 technical support for intricate Azure infrastructure, networking, security, identity, and application connectivity challenges.

• Oversee Azure VMs, VM Scale Sets, Storage Accounts, App Services, Azure SQL, Key Vault, AVD, as well as other essential Azure services.

• Set up and resolve issues related to VNets, Subnets, NSGs, UDRs, Load Balancers, Application Gateway, Private Endpoints, Private DNS, VPN Gateway, ExpressRoute, and NAT Gateway.

• Manage Microsoft Entra ID, RBAC, Managed Identities, Service Principals, Key Vault, and access permissions.

• Execute infrastructure automation utilizing Terraform, Bicep/ARM, PowerShell, and CI/CD pipelines.

• Implement monitoring and troubleshooting solutions through Azure Monitor, Log Analytics, Application Insights, alerts, diagnostic settings, and KQL.

• Enforce Azure governance and security measures using Azure Policy, tagging, resource locks, RBAC, compliance protocols, and cost-management strategies.

• Assist with cloud migrations, deployments, patching, upgrades, backup/restore operations, high availability, disaster recovery, and ongoing maintenance.

• Collaborate with application, networking, security, DevOps, and architecture teams to develop reliable and secure Azure solutions.

• Manage incidents, problems, changes, and service requests via ServiceNow or comparable ITSM platforms.

• Contribute to the creation of technical documentation, SOPs, RCA preparation, operational enhancements, and standardization of platforms.

⛳️ Requirements

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field (preferred).

• 7–8 years of overall IT experience, including over 4 years of practical experience with Microsoft Azure.

• AZ-104 certification is preferred; AZ-305 or other relevant Azure certifications are advantageous.

• Experience in a large enterprise/global support environment and familiarity with ITIL/ITSM processes is preferred.

• In-depth knowledge of Azure IaaS, PaaS, networking, identity, security, governance, and monitoring.

• Extensive hands-on experience with Terraform and Infrastructure as Code (IaC).

• Proficient in scripting and automation using PowerShell and/or Azure CLI.

• Strong understanding of TCP/IP, DNS, routing, firewalls, load balancing, private connectivity, and hybrid networking.

• Familiarity with Azure DevOps, GitHub, Jenkins, or similar CI/CD platforms.

• Good understanding of the Azure Cloud Adoption Framework, landing zones, security best practices, and cost optimization strategies.

• Excellent troubleshooting, analytical, communication, documentation, and stakeholder-management abilities.

• Capability to operate in 24/7 production support environments.

• Experience in mentoring L1/L2 engineers.

🏝️ Benefits

• Annual target bonus.

• Benefits package details can be found at https://www.exlservice.com/us-careers-and-benefits.

• Option to work from home.