Senior Client Success Partner

📋 Description

• Oversee and expand a significant portfolio of Qventus’ most critical national healthcare provider organizations.

• Act as a mentor for the Customer Success team, encouraging professional development and establishing exemplary standards for the organization.

• Collaborate directly with Product and Engineering leadership to shape the long-term strategy, ensuring that Qventus AI solutions evolve with the needs of enterprise-level clients.

• Take full responsibility for internal operational processes that facilitate high performance within the delivery team regarding client commitments.

• Lead intricate process redesigns and substantial clinical workflow transformations that affect multiple service lines and departments within a health system by securing stakeholder support at all levels.

• Utilize extensive perioperative expertise to foster and maintain engagement from key users, executives, and surgeons concerning workflows and tool adoption.

• Challenge existing practices at client locations and persuade clients to embrace industry-leading practices through effective partnership and communication.

• Internally advocate for essential product enhancements and work alongside the Product team to deploy new functionalities at active client sites.

• Collaborate with the Marketing team to create standardized materials for client training and engagement.

• Manage cross-functional initiatives to fulfill contractual obligations while nurturing positive relationships for growth or renewal.

• Navigate challenging discussions with client executives using well-articulated business cases to drive system-wide transformation.

• Lead complex projects with diverse teams (clinical, technical, and operational) both on the client side and within Qventus with minimal oversight.

⛳️ Requirements

• 7+ years of professional experience in a leading healthcare consulting firm or in a client-facing role within a workflow-focused SaaS organization.

• Exceptional executive presence with the ability to craft compelling value propositions that resonate with client perspectives, supported by visually engaging presentations and comprehensive data narratives.

• Demonstrated success in building and maintaining professional relationships at all levels within a hospital organization, across both facility and system-wide/enterprise environments.

• Experience working cross-functionally with both internal and external stakeholders, comfortable in fast-paced settings with shifting client priorities.

• Client or Account Management experience with complex healthcare organizations grounded in strategic problem-solving and value-oriented initiatives.

• Capability to comprehend client business challenges and translate our AI solutions into impactful operational results.

• Commitment to maximizing client value and satisfaction, with a strong sense of ownership and responsibility for client outcomes.

• Enthusiasm for the transformational potential of AI in healthcare and a desire to contribute to that change.

• Familiarity with EHR systems.

• Willingness to travel up to 30-40% nationwide.

🏝️ Benefits

• Open Paid Time Off.

• Paid parental leave.

• Professional development opportunities.

• Wellness and technology stipends.

• Generous employee referral bonuses.

• Employee stock option awards.