Senior Client Success Manager – Enterprise

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Manage the entire client lifecycle from implementation and launch to growth and renewal.

• Comprehend client objectives, business requirements, and challenges to enhance adoption, retention, and growth.

• Create and implement engagement plans that include objectives, timelines, and key performance indicators (KPIs).

• Evaluate client operations and provide tailored solutions and services.

• Foster relationships with stakeholders ranging from C-suite executives to everyday platform users.

• Collaborate with Account Executives on account strategies and expansion plans.

• Provide weekly progress reports to assist in forecasting.

• Identify opportunities for cross-selling, new project development, and service expansion.

• Lead client presentations and product demonstrations.

• Encourage feature adoption and inform clients about software improvements.

• Advocate for client needs across Product, R&D, Support, and other departments.

• Recognize and address functional or workflow challenges.

• Maintain extensive industry knowledge and stay updated on trends.

⛳️ Requirements

• Significant experience in client-facing roles or strategy positions within financial or wealth management services, large enterprises, or consulting firms.

• Demonstrated success in consultant, strategist, sales, or technical account manager positions.

• Experience in driving revenue growth, implementing organizational change, fostering adoption, and managing complex client issues.

• Ability to translate business needs into effective technical solutions.

• Proven track record in leading large, complex enterprise projects and managing intricate relationships.

• Experience in developing strategies for extensive engagement at scale.

• Familiarity with technical products is preferred.

• Strong executive presence with exceptional communication and presentation abilities.

• Capability to engage with C-level executives, decision-makers, and influential stakeholders.

• In-depth knowledge of front, middle, and back office operations in wealth management firms.

• Strong analytical skills.

• Excellent time management and prioritization capabilities.

• Ability to collaborate across teams and independently navigate data and personnel to find solutions.

• Highly adaptable in fast-paced, dynamic, and rapidly changing environments.

• Willingness to travel occasionally.

• A minimum of a bachelor's degree or equivalent professional experience is necessary.

• Valid authorization to work in Singapore.

• Visa sponsorship is not available.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for individuals with disabilities.

• Occasional travel opportunities.