Senior Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and expand a portfolio comprising complex, high-impact client relationships and diverse programs.

• Establish connections with senior and executive stakeholders within client organizations.

• Comprehend client objectives, regulatory frameworks, and growth ambitions while guiding the design and evolution of programs.

• Collaborate with the Sales team on strategies for renewal and expansion, identifying both growth opportunities and potential risks.

• Manage escalations and resolve challenging client situations and operational issues.

• Anticipate program risks and dependencies, implementing appropriate mitigation strategies.

• Analyze and present program performance, leading executive business reviews.

• Facilitate meetings and provide tailored technical and data-driven recommendations for various audiences.

• Maintain proactive communication with clients, device partners, and internal stakeholders.

• Cultivate expertise in demand management, Distributed Energy Resources, and key drivers of program success.

• Influence the product roadmap by conveying client insights to the Product and Engineering teams.

• Train client program teams effectively.

• Mentor and support Client Success Managers while enhancing processes, playbooks, and tools.

⛳️ Requirements

• 5–7+ years of professional experience in customer success, account management, or technology services.

• Strong preference for candidates with experience in a SaaS or enterprise software setting.

• Proven history of managing and growing strategic or enterprise-level client accounts, including renewals and expansions.

• Preferred experience in the renewable energy, utilities, grid services, or related cleantech/greentech sectors.

• Exceptional communication skills, including the ability to explain complex and technical subjects to stakeholders at all levels, including executives.

• Strong program or project management capabilities.

• Ability to juggle multiple high-priority initiatives, meet deadlines, and evaluate risks and dependencies.

• Analytical and creative mindset with confidence in handling numbers, data, and spreadsheets.

• Proficient in navigating escalations and difficult conversations while maintaining trust.

• Strong business judgment and ability to operate independently with minimal supervision.

• Experience in collaborating with and influencing cross-functional teams.

• A BS or BA degree is required.

• Familiarity with electric vehicles (EVs), batteries, connected devices, IoT, or building automation.

• Knowledge of Virtual Power Plant (VPP) programs and initiatives.

• Certifications in energy management, project management, or program management are a plus.

🏝️ Benefits

• 100% paid medical coverage for employees.

• 401(k) plan with employer matching.

• Casual work environment.

• Flexibility to create your own schedule.

• Fully stocked fridge and pantry.

• Complimentary Citi Bike membership.

• Secure bike storage available.

• Gym subsidy offered.

• Paid parental leave provided.

• Education assistance program available.