Senior Client Manager

This is a fully remote position, open to applicants in New Jersey, +3 more states.

📋 Description

• Take ownership of and oversee a portfolio of strategic accounts across the Commercial Services, Retail, and Hospitality sectors.

• Foster revenue growth through account development, cross-selling, upselling, and renewals.

• Identify and seek new business opportunities generated through Business Development Representatives, Lead Generation teams, and individual prospecting initiatives.

• Build trusted advisor relationships with key client stakeholders, including executive decision-makers.

• Comprehend customer business priorities and align NTT DATA solutions to meet operational, technology, and growth objectives.

• Actively manage account health, reduce churn risk, and enhance customer retention.

• Create and implement strategic account plans that align with client goals and promote long-term revenue growth.

• Collaborate with internal teams, solution specialists, partners, and vendors to craft and deliver customer solutions.

• Keep an accurate sales pipeline, forecasts, account plans, and opportunity records using Salesforce and other sales enablement tools.

• Enhance customer satisfaction throughout the entire client lifecycle.

• Analyze industry trends, market conditions, and competitive activities to discover new opportunities within assigned accounts.

• Ensure adherence to governance, financial, and organizational policies while effectively managing business risks.

• Be prepared to travel up to 50% to engage with customers, prospects, partners, and internal stakeholders.

⛳️ Requirements

• Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience.

• Relevant vendor or industry certifications are advantageous.

• Proficient in using Salesforce.com or a similar CRM platform.

• Over 7 years of experience in client management, strategic account management, business development, or sales roles with quotas.

• Demonstrated success in driving revenue growth, account expansion, renewals, and customer retention.

• Experience in selling technology, consulting, managed services, professional services, or digital transformation solutions.

• Experience managing accounts within the Commercial Services, Retail, and/or Hospitality sectors is preferred.

• Proven capability to lead complex sales opportunities involving multiple stakeholders.

• Established ability to collaborate across functions to deliver customer-focused solutions and business outcomes.

• Strong history of nurturing long-term client relationships and ensuring customer success.

• Willingness and ability to travel up to 50%.

🏝️ Benefits

• Medical, dental, and vision insurance with employer contribution.

• Flexible spending or health savings account.

• Life and AD&D insurance.

• Short and long-term disability coverage.

• Paid time off.

• Employee assistance program.

• Participation in a 401k plan with company matching.

• Additional voluntary or legally required benefits.