Director, Client Partner – CPG, Health & Beauty

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of comprehensive, integrated, multi-channel planning for designated accounts and present insights at client meetings.

• Align annual, quarterly, and campaign strategies with business goals, considering trade-offs, channel functions, pacing, and investment suggestions.

• Foster trusted relationships with stakeholders at the director and VP levels while proactively managing potential risks.

• Oversee forecasting and scenario modeling for Customer Acquisition Cost (CAC), Return on Ad Spend (ROAS), revenue, reach, and lift.

• Enhance performance, optimization, transparency, and facilitate clear decisions for clients.

• Lead or co-lead new business initiatives in collaboration with the Business Development team.

• Acquire and showcase proficiency in the Bliss Point App Suite.

• Develop action-oriented narratives from App outputs while ensuring proper instrumentation, hygiene, quality assurance, and issue resolution.

• Convey structured feedback to the Product team and advocate for measurable adoption of the App.

• Establish success metrics and collaborate with Analytics/Econometrics on measurement methodologies, such as Marketing Mix Modeling (MMM) and incrementality.

• Integrate data from multiple sources and channels into investment cases and actionable recommendations.

• Manage critical escalations, track outcomes, conduct after-action reviews, and update recommendations accordingly.

• Utilize expertise in at least two marketing channels to craft integrated client narratives.

• Build internal alliances across Product, Analytics, Channels, and Operations/Finance.

• Encourage accountability and performance through goal-setting, feedback, coaching, hiring, and succession planning.

• Cultivate emerging leaders while ensuring team engagement and alignment.

⛳️ Requirements

• A minimum of 10 years of experience in client leadership within the performance marketing sector.

• At least 4 years of experience in leadership roles managing individual contributors and managers.

• Proven experience in hiring, coaching, performance management, and succession planning.

• Expertise in managing executive relationships and setting clear expectations.

• Experience in complex alignment and change leadership.

• Proficiency across multiple channels, including Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, and Creative.

• Strong skills in measurement, including forecasting, KPI trees, and familiarity with MMM/incrementality.

• Fluency in Bliss Point or the ability to translate MMM, incrementality, forecasting, brand, and creative insights into investment and testing strategies.

• Capability to collaborate effectively with Product and Analytics teams.

• Financial acumen to interpret margins/utilization, pricing structures, staffing/capacity signals, and forecasts.

• Bachelor’s degree (BA/BS) required.

• Advanced degree preferred.

🏝️ Benefits

• Unlimited paid time off.

• Fully remote working environment.

• 20 paid holidays.

• Comprehensive Medical, Dental, Vision, Life & Disability insurance.

• Flex Spending Accounts available.

• Retirement matching up to 4% of contributions at 100%.

• Fringe benefits.

• Forma program.

• Unlimited access to Telemedicine and Teletherapy at no cost.

• Thankful giving initiative.

• Equity opportunities.

• Birthing parents receive 16 weeks of leave with full pay.

• Partners are granted 12 weeks of parental leave following birth or adoption.

• On-demand learning resources.

• Mentorship program available.

• Leadership and management development programs and resources.

• Monthly variable revenue payment opportunity (RevShare).

• Discretionary annual performance bonus.