Partner Account Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main operational liaison for a designated portfolio of MoneyGram agents and partners.

• Develop trustworthy relationships and deliver prompt, professional, proactive assistance.

• Address daily operational inquiries concerning MoneyGram products, accounts, policies, and procedures.

• Manage partner requests from initiation to resolution, collaborating with internal teams.

• Keep partner records updated across MoneyGram systems.

• Handle ownership, location, banking, user access, product configuration, and profile maintenance modifications.

• Verify documentation and arrange necessary approvals.

• Process contract amendments, revisions, and sanctioned commercial renegotiations.

• Collaborate with Sales, Legal, Compliance, Finance, Billing Support, Technical Support, and Product teams.

• Oversee operational cases and sustain partner communication throughout the resolution process.

• Record partner interactions and case activities in designated systems.

• Identify recurring issues and propose process enhancements.

• Contribute to the development of standard operating procedures and knowledge articles.

• Assist with new products, tools, and operational initiatives.

• Seek opportunities to automate manual processes and enhance operational efficiency.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Over 3 years of experience in operations, partner support, customer success, account management, financial services, fintech, or a related field.

• Excellent customer service and relationship management capabilities.

• Superior written and verbal communication skills.

• Strong organizational abilities with the capacity to manage multiple priorities.

• Proven problem-solving and analytical skills.

• Experience with CRM, case management, or operational support systems.

• Preferred: background in payments, fintech, banking, or financial services.

• Preferred: experience in supporting partner or agent networks.

• Preferred: understanding of contract administration and operational change management.

• Preferred: familiarity with Salesforce or comparable CRM platforms.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive team environment.