Client Manager – US Large Market

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as a payments specialist by offering insights on policies, benchmarking, and recommendations to enhance client programs, minimize expenses, and drive efficiencies.

• Recognize opportunities for portfolio growth and create strategies to achieve that growth, working alongside internal resources to increase client expenditure.

• Lead the preparation of proposals and pricing for client renewals and expansions.

• Negotiate client contracts and supervise the implementation of solutions.

• Engage with, cultivate, and influence stakeholders at various levels within client organizations.

• Showcase American Express’ unique value proposition and meet profitability goals.

• Navigate complex client challenges, address escalated issues, and manage internal stakeholders effectively.

• Identify and establish relationships with client decision-makers to influence program management and support growth.

⛳️ Requirements

• At least 5 years of prior experience in strategic relationship management and/or sales.

• A strong sense of urgency and resilience to drive results and achieve success.

• Experience in managing complex and demanding clients.

• Proven relationship management capabilities, with ease and effectiveness in establishing connections at the C-level and across cross-functional areas within Fortune 500 companies.

• Preferred experience in Business & Professional Services, Financial Services, Information Technology, or Media & Entertainment.

• Eligibility for employment with American Express in the United States is required; American Express will not seek visa sponsorship.

🏝️ Benefits

• Competitive base salaries.

• Bonus incentives.

• 6% Company Match on retirement savings plan.

• Complimentary financial coaching and financial well-being support.

• Comprehensive medical, dental, vision, life insurance, and disability benefits.

• Flexible working model with hybrid, onsite, or virtual arrangements based on role and business needs.

• Over 20 weeks of paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.

• Free access to global on-site wellness centers staffed with nurses and doctors (availability based on location).

• Free and confidential counseling support through our Healthy Minds program.

• Opportunities for career development and training.