Senior Client Engagement Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire renewal process for designated accounts, encompassing renegotiation requests, contract generation, and ensuring clients fully comprehend the contract terms.

• Recognize and address at-risk accounts, collaborating directly with clients to resolve concerns and suggesting solutions as needed.

• Act as the main point of contact for a group of high-value accounts, fostering trusted relationships with key stakeholders to enhance adoption, loyalty, and retention.

• Serve as a strategic consultant to clients, crafting engagement plans that tackle their business challenges and illustrate how PatronManager can assist them in achieving their objectives.

• Facilitate the escalation of client issues and oversee their resolution.

• Evaluate and prioritize client outreach on a daily basis, taking proactive measures to engage accounts in alignment with overall revenue retention goals.

⛳️ Requirements

• Familiarity with Salesforce.

• Background in a client-facing account management, customer success, or renewals role.

• Proven experience in managing contract negotiations and achieving revenue retention targets.

• Established ability to communicate effectively and confidently with stakeholders across all levels of seniority.

• Project management experience is advantageous.

• Knowledge of PatronManager.

• Understanding of the arts, culture, or nonprofit sector is a plus.

🏝️ Benefits

• Base annual salary range of $65,000 - $75,000 estimated annually, based on experience.

• Annual bonus contingent on performance and company success.

• Incentive equity.

• Home office stipend.

• Comprehensive medical, dental, and vision benefits fully covered for employees and their legal dependents.

• Company-paid life insurance.

• Traditional and Roth 401k plans.

• Paid parental leave.

• Opportunities for learning and development.

• Flexible scheduling.

• Generous paid time off and holiday schedule.