Senior Claim Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage a portfolio of moderately complex property and casualty claims from initiation to resolution.

• Perform comprehensive investigations, which include collecting statements, reviewing policy coverage, and analyzing pertinent documentation.

• Assess exposure and potential liability based on policy wording and factual circumstances.

• Negotiate settlements within authorized limits while ensuring cost efficiency and fairness.

• Maintain precise documentation, claim notes, and reports in accordance with internal standards.

• Collaborate with internal teams, legal representatives, and external vendors as needed.

• Ensure adherence to applicable regulations, internal policies, and service-level agreements.

• Provide prompt communication and exceptional service to policyholders, brokers, and other stakeholders.

⛳️ Requirements

• Fluency in the English language is required.

• 2–4 years of relevant experience in claims handling.

• Demonstrated understanding of property and casualty insurance principles.

• Experience with claims management systems and standard office software.

• Required state adjuster license(s) or the ability to obtain them within a specified timeframe.

• Bachelor's degree in Business, Insurance, Risk Management, or a related field is preferred.

• Industry certifications such as Associate in Claims (AIC) or CPCU coursework are preferred but not mandatory.

• Skills in claims investigation and evaluation.

• Knowledge of insurance policy interpretation and coverage analysis.

• Proficiency in negotiation and settlement processes.

• Ability to manage multiple claims while meeting deadlines.

• Strong verbal and written communication abilities.

• Analytical and problem-solving skills.

• Proficiency in claims systems and Microsoft Office Suite.

• Customer service orientation with a keen attention to detail.

🏝️ Benefits

• Medical, dental, vision, life, disability, and AD&D insurance.

• Tax-advantaged savings accounts.

• 401(k) plan with company match.

• Paid company holidays.

• Vacation and sick days.

• New parent leave.

• Restricted stock units for eligible positions.

• Deferred compensation plan for eligible positions.