Senior Change Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Create and uphold a comprehensive change management and adoption strategy.

• Conduct change impact assessments for new capabilities and releases.

• Identify teams, roles, processes, workflows, and key stakeholders that will be affected.

• Develop tailored communication and engagement plans for each release, specific to the audience.

• Create role-based training strategies and materials for various user groups.

• Identify and prepare key users or change champions to facilitate broader adoption.

• Coordinate knowledge-transfer initiatives and contribute to user guides and enablement resources.

• Monitor adoption and collect structured user feedback post-releases.

• Identify risks to adoption, resistance, knowledge gaps, and emerging workarounds.

• Suggest corrective actions based on adoption metrics and feedback.

• Report on adoption progress and insights to project stakeholders and governance teams.

• Assist in business-readiness assessments prior to releases.

⛳️ Requirements

• Over 7 years of professional experience in Change Management, Organizational Change, or Transformation, preferably in technology-driven programs.

• At least 4–5 years of experience supporting technology implementations, digital transformations, or enterprise software adoption.

• Strong practical experience in conducting change impact assessments and stakeholder analysis.

• Proven expertise in designing and executing communication, engagement, and adoption plans for diverse stakeholder groups.

• Experience in developing and coordinating role-based training and enablement programs.

• Demonstrated experience in supporting phased or incremental software releases.

• Experience in measuring user adoption, business readiness, and post-release feedback, and converting findings into corrective actions.

• Practical experience with structured change management methodologies like Prosci/ADKAR is highly desirable.

• Experience with enterprise platform modernization, process transformation, or replacing legacy/manual workflows is a significant advantage.

• Strong facilitation, stakeholder management, and executive communication skills.

• Ability to convey technical or product changes in clear, business-oriented terms.

• Fluent in English, both written and spoken, ideally at a B2+/C1 level.

• Available for collaboration during U.S. business hours.

🏝️ Benefits

• An exciting growth trajectory with a continuous ambition for development as a company.

• A friendly, supportive, and humble work culture where the team is prioritized.

• Opportunities for professional advancement and personal development.

• Passionate, high-performing, and authentic colleagues.

• Focus on results and well-being.

• Referral Program: Enjoy an attractive reward for recommending a friend or colleague to GIGA IT who gets hired.

• 15 business days of PTO and a flexible program.

• Remote work options – you can work from anywhere!

• Company-provided notebook.