Senior Care Coordinator

This is a fully remote position, open to applicants in Alabama, +42 more states.

📋 Description

• Assist members in navigating specialist appointments, imaging, physical therapy, surgeries, procedures, and other forms of in-person care.

• Support HingeSelect and the broader needs of member care.

• Provide prompt and clear communication, outlining the next steps from referral to the completion of services.

• Clarify provider choices, network status, benefits, anticipated costs, referral processes, and prior authorization criteria.

• Coordinate evaluations with specialists, imaging, physical therapy, surgical procedures, and other in-person care services.

• Manage a diverse caseload with empathy, responsiveness, precise documentation, and dependable follow-through.

• Collaborate with provider offices and Hinge Health care teams to coordinate appointments, clinical information, transitions, and follow-up care.

• Identify and address barriers to care while ensuring effective communication loops are closed.

• Convey insights from members and providers to enhance coordination and improve the care experience.

• Adapt to changing workflows, tools, partnerships, pathways, and product functionalities.

⛳️ Requirements

• Over 4 years of experience in healthcare administration, care coordination, patient access, medical office operations, or a similar clinical or administrative healthcare environment.

• Proficient understanding of health-plan navigation and benefits, including payer portals, provider networks, deductibles, copays, referrals, and prior authorization processes.

• Experience with EHR/EMR and scheduling systems.

• Strong skills in documentation, communication, organization, and attention to detail.

• Ability to work from a private, professional setting with reliable internet access in an eligible U.S. state.

• An Associate’s or Bachelor’s degree in healthcare administration or a related field is preferred.

• Medical fluency in Spanish, both written and verbal, is preferred.

• Experience in telehealth, digital health, or hybrid care delivery is preferred.

• Availability to work on assigned schedules based in Eastern or Pacific Time Zones.

• Availability for various morning and evening shifts to support coverage from 8 a.m. to 5 p.m. Pacific Time.

• Must be able to commit to a flexible schedule of 25–40 hours per week.

• Legal authorization to work in the United States is required.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage.

• Support for gender-affirming care, family planning, and fertility assistance.

• Travel reimbursement for healthcare that is not available in your area.

• Traditional or Roth 401(k) plans with a 2% company match.

• Stipend for learning and professional development.

• Discounted company stock through an Employee Stock Purchase Plan (ESPP).

• Optional overtime may be available.

• Equity options.

• Flexible variable schedule of 25–40 hours per week.

• Remote work opportunity.