Senior Business Systems Analyst – Professional Services

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate with business stakeholders to sustain a prioritized strategic roadmap, while coordinating and executing Salesforce.com and Professional Services Automation (PSA) / FinancialForce projects and enhancements.

• Demonstrate strong analytical, problem-solving, technical, and project management abilities to efficiently gather requirements, assess options, and design as well as deliver high-quality solutions.

• Take ownership of functional tasks and deliverables, which include: SOX reporting, process definition, requirements gathering and backlog management, vendor selection, fit/gap analysis, functional design, testing, training, reporting, support, and ongoing improvement of business applications.

• Develop and update project, application, architectural design, and process documentation.

• Strive to enhance adoption and alignment across the organization’s business processes and systems.

• Ensure data consistency and quality throughout the company.

• Utilize and advocate for best practices while delivering scalable, high-quality solutions.

⛳️ Requirements

• Bachelor's degree (technical degree preferred).

• Over 7 years of experience in implementing, configuring, and administering SaaS business systems for a software company, with a minimum of 3 years of experience in Salesforce and FinancialForce (or similar).

• Detail-oriented, organized, self-driven, diligent, and an excellent team player with outstanding interpersonal skills.

• Exceptional written and verbal communication skills are essential, including the ability to meet with and present information to senior leadership.

• Salesforce.com certification (Administrator, Advanced Administrator) and FinancialForce/Certinia certifications are preferred.

• Familiarity with PSA concepts such as resource management, project billing, and revenue recognition is preferred.

• A strong passion for creating a seamless end-user experience.

• Demonstrated capability to work creatively and analytically in problem-solving situations.

• In-depth knowledge and understanding of the Salesforce.com platform, ecosystem, and best practices.

🏝️ Benefits

• Market leader in compensation and equity awards.

• Comprehensive physical and mental wellness programs.

• Competitive vacation and holiday allowances for relaxation.

• Paid parental and adoption leave.

• Opportunities for professional development for all employees, regardless of level or role.

• Employee Networks, regional neighborhood groups, and volunteer opportunities to foster connections.

• Lively office culture with world-class amenities.

• Great Place to Work Certified™ globally.