Senior Business & Program Operations

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Lead operational rhythms and evaluations to enhance Firefly Foundry's pre-sales accountability, impact, and execution.

• Monitor objectives, timelines, success metrics, strategic roadmaps, and execution strategies.

• Manage new business and customer prospects involving Firefly Foundry Field CTOs or VPs.

• Facilitate internal and external research and preparation alongside account teams.

• Propel consistent progression of the customer pipeline across both pre-sales and post-sales teams.

• Work in partnership with GTM, Product Marketing, Sales Operations, and Field Enablement to create onboarding, enablement, and customer-facing materials.

• Generate analytics, reporting insights, and executive-level narratives for internal assessments and external customer interactions.

• Provide guidance to Firefly Foundry and C&P leadership regarding performance, issues, and necessary changes.

• Ensure successful customer outcomes through smooth handoffs and alignment among account teams, Solution Consultants, Creative Technologists, and Product Delivery.

⛳️ Requirements

• Over 10 years of experience in business operations, strategy, sales operations, or related fields.

• Preferred experience in enterprise SaaS, complex organizations, and the creative and marketing sectors.

• Background in supporting pre-sales or technical sales teams.

• Proven ability to prioritize, deliver, and manage dependencies accurately and swiftly in a dynamic environment.

• Familiarity with CRM systems, reporting tools, and business intelligence solutions.

• Excellent written and verbal communication capabilities.

• Knowledge of generative AI, creative and marketing workflows, and common work tools.

• Exceptional attention to detail and a strong sense of ownership.

• Willingness to travel as necessary, approximately 25% of the month.

🏝️ Benefits

• Annual Incentive Plan (AIP) for non-sales positions.

• Potential equity award for new hires in eligible roles.

• Comprehensive benefits packages.

• Accessible recruitment process with reasonable accommodations available.

• AI-assisted guidance throughout the hiring process.