Program Manager – CBP SOD Support

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee the management of the CBP policy library, which includes document intake, indexing, version control, and the archiving of outdated materials.

• Deliver customer support to the Security Operations Division concerning policy searches and research requests.

• Perform independent research and analysis to aid in the creation of new policies.

• Verify references and authorities mentioned in policy documents.

• Evaluate whether expiring policies are still applicable, need revisions, or should be phased out.

• Develop and monitor routing sheets through the stages of review, concurrence, and final approval.

• Support web content management tasks by posting, updating, and organizing policy information on CBP websites.

• Format documents into CBP-approved templates using Microsoft Word and Adobe Acrobat Pro.

• Create presentations illustrating workflows, processes, and organizational charts utilizing Microsoft PowerPoint.

• Review and edit directives, handbooks, SOPs, memoranda, and briefing materials for accuracy.

• Maintain an up-to-date understanding of guidelines, regulations, policies, and handbooks relevant to CBP operations.

⛳️ Requirements

• A Bachelor’s degree in Technical Writing or a related discipline is required.

• At least 5 years of pertinent experience in technical writing/editing.

• Advanced skills in Microsoft Word, encompassing styles, templates, cross-references, tables of contents, and track changes.

• Proficient in Adobe Acrobat Pro, including tasks such as PDF creation, bookmarking, form fields, and ensuring Section 508 accessibility.

• Experience with Microsoft PowerPoint, particularly in creating workflow diagrams and organizational charts.

• Proven track record in managing a document, policy, or knowledge library with thorough version control practices.

• Capacity to conduct independent research, validate authoritative sources, and effectively summarize findings.

• Outstanding proofreading and copy-editing abilities, with a strong grasp of grammar, usage, and established style guides.

• A service-oriented approach to engaging with stakeholders and addressing research inquiries.

• Ability to collaborate effectively within Teams.

• Excellent verbal and written communication capabilities.

• Must maintain confidentiality and manage sensitive information appropriately.

• Proficient in handling multiple concurrent document tasks in a dynamic environment.

• Capability to work independently with minimal supervision in a fully remote context.

• Must be a U.S. Citizen and eligible to acquire and uphold a favorable CBP suitability determination.

• Preferred: Previous experience supporting CBP, DHS, or similar federal law enforcement or homeland security entities.

• Preferred: Understanding of federal policy document types and the agency policy lifecycle and review procedures.

• Preferred: Familiarity with routing sheets, staffing packages, or similar government concurrence processes.

• Preferred: Experience using SharePoint and web content management systems.

• Preferred: Knowledge of Section 508 / WCAG accessibility standards.

• Preferred: Background in researching statutory and regulatory authorities, including the U.S. Code, CFR, executive orders, and agency directives.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Training & Development

• Wellness Resources