Senior Business Process Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversees the development and improvement of intricate, organization-wide business processes and initiatives.

• Acts as the project leader for Business Process Management, guiding the efforts of team members involved in the project and assigning tasks to the BPM team as necessary.

• Evaluates both new and existing processes, pinpointing and designing possible changes to processes, systems, or workflows to meet the requirements of all affected stakeholders and teams.

• Works collaboratively with all stakeholders and teams to create necessary process enhancements, supporting system functionalities, and workflows.

• Initiates the implementation of changes and tracks their status post-deployment to ensure that changes function as intended.

• Assesses the business process performance of assigned projects after implementation, such as resource utilization, workload efficiency, service standards, and business expenses, presenting findings to leaders when a process owner is unavailable.

• Illustrates connections and dependencies between processes and sub-processes across different functional areas, clearly indicating the hand-offs.

• Establishes metrics to highlight the strengths or weaknesses of current processes and provides recommendations for enhancements.

• Acts as a technical support resource to Business Process Specialists for reviewing their own departments and initiatives as needed.

• Suggests necessary changes to guide the organization in advancing the maturity of the BPM discipline from initial stages toward adherence and towards a BPM center for enablement, collaborating with people leaders on solutions.

• Partners with people leaders to shape the BPM department's vision and roadmap, including building and managing the product backlog, and developing a prioritization strategy that maximizes delivered value.

⛳️ Requirements

• Bachelor’s degree, preferably in insurance, business, logistics, process improvement, or a related field, or equivalent relevant experience.

• A decade of experience in insurance business analysis, process or project management, or related fields.

• Familiarity with Agile and Waterfall methodologies.

• Business Process Management certification.

• Advanced BPM certification is preferred (e.g., CBPP, OCEB, Six Sigma Blackbelt, Lean).

• Experience with generative AI and its applications in BPM is preferred.

• Background in Business Architecture is preferred.

• Comprehensive knowledge of BPM methodologies like Six Sigma and Lean, with experience in large-scale implementation.

• Proficient in BPM notations, capable of designing detailed and complex BPMN diagrams and extensive cross-functional process modeling.

• Strong knowledge of various BPM tools, including automation and AI-enhanced BPM platforms for thorough process management.

• Proficient in workflow modeling, design, and analysis.

• In-depth understanding of property and casualty insurance coverage options, terminology, and trends.

• Exceptional analytical, problem-solving, and decision-making abilities.

• High proficiency in Microsoft Word, Excel, and PowerPoint.

• Excellent written and verbal communication skills, including proficiency in presentations.

• Strong capability to cultivate effective working relationships to achieve common objectives.

• Keen attention to detail, along with organizational and multi-tasking abilities.

• Proven ability to advise, collaborate, influence, and effectively consult with a diverse range of internal and external stakeholders, including senior leaders, executives, and project owners.

• Strong ability to identify opportunities for automation, including familiarity with the full cycle of automated process discovery and process automation.

🏝️ Benefits

• Comprehensive benefits package that includes life, medical, dental, vision, and prescription drug coverage.

• Competitive paid time off plan and an annual full day of volunteer time off.

• Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan, and recognition and anniversary awards.

• Opportunities for professional development and growth, including tuition reimbursement.

• Wellness initiatives aimed at enhancing team member well-being and reducing health insurance costs.

• Flexibility in dress code and opportunities for alternative work arrangements.