Senior Business Partner, Field Alliances Operations

This is a fully remote position, open to applicants in United Kingdom, +1 more state.

📋 Description

• Collaborating with Alliances Leaders and their teams to provide data-driven insights into channel strategy, focusing on trends, gaps, and opportunities for effective plan execution.

• Ongoing support for the wider Alliances/Partner team to ensure smooth implementation of partner-related initiatives and processes.

• Overseeing daily operational tasks to assist Partners, Partner Managers, and Sales teams.

• Analyzing and interpreting data, as well as preparing metrics and KPIs that are regularly communicated to management.

• Managing the onboarding process for partners and providing compliance support.

• Aiding in complex contractual matters.

• Ensuring accurate categorization of all partner deals and proper tagging of partner attribution.

• Supporting regional deals.

• Advising on process improvements and coordinating with IT, capability, and GTM teams.

• Engaging in QBRs to ensure processes align with business needs and offering future recommendations.

• Contributing to the Annual Operating Planning Process.

• Maintaining alignment and territory management for their respective Alliance teams.

• Assisting in resolving commission-related issues escalated by the Comp Team.

• Establishing best practices and scalable processes, including data flows.

• Identifying opportunities for continuous improvement and streamlining processes, particularly as the partnership model evolves.

• Collaborating with cross-functional teams to ensure a positive user experience for our partners.

• Implementing new processes and enhancements within the field.

• Managing change effectively.

• Conducting regular enablement sessions for broader Alliances/Partner sales teams.

• Onboarding new hires.

• Overseeing knowledge transfer and training materials.

• Training the shared services team and serving as an escalation point.

• Contributing to the foundation of AI skills across the respective Alliance teams.

⛳️ Requirements

• A Bachelor's degree.

• Proficiency in English, with an additional language such as French, Spanish, or Italian being preferable.

• At least 5 years of experience in Partner/Channel Operations or Sales Operations.

• Strong analytical skills with the ability to identify anomalies.

• Self-motivated, detail-oriented, process-driven, and operationally focused.

• Exceptional presentation, communication, and influencing abilities, with solid business partnership experience.

• Proficiency in business applications, including Excel, PowerPoint, Salesforce, and Tableau.

• Capability to thrive in a fast-paced environment while managing ambiguity and change.

• A curious mindset and a commitment to enhancing experiences for both partners and internal teams.

• Ability to prioritize and optimize tasks effectively.

• Proven track record of utilizing AI technologies to improve decision-making, streamline workflows, enhance efficiency, and drive business results.

🏝️ Benefits

• Leading market compensation and equity awards.

• Comprehensive wellness programs focusing on physical and mental health.

• Competitive vacation and holiday policies for relaxation and recharging.

• Paid parental and adoption leave.

• Professional development opportunities available to all employees, regardless of their level or role.

• Employee Networks, local neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture featuring world-class amenities.

• Great Place to Work Certified™ globally.