Senior Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of NRH’s Salesforce CRM as a vital strategic asset.

• Provide direct supervision to the part-time BizDev Administrator.

• Create dashboards and reports that offer leadership immediate insights into pipeline health, closure rates, and revenue projections.

• Oversee integration initiatives between Salesforce and other organizational tools.

• Carry out client research, competitive benchmarking, and proposal scoping autonomously.

• Craft and enhance pitch decks, proposals, and accompanying materials to meet high standards.

• Lead sales discussions for high Annual Recurring Revenue (ARR) clients.

• Administer client contracts, renewals, and amendments.

• Assist with partnership transitions and other strategic relationships.

• Ensure precise documentation and record-keeping for all client interactions.

• Promote cross-team alignment among Sales, Consulting, and Insights on common operational objectives.

• Own and oversee the operational budget for Business Development systems and tools.

⛳️ Requirements

• Minimum of 6 years of experience in business operations, sales operations, or a related field.

• Prior experience in managing or supervising direct reports or contractors.

• Proven experience working within a sales or business development team.

• Experience managing contracts, renewals, or client operations—not just providing support.

• Strong organizational abilities with a focus on follow-through.

• Comfortable working in a fast-paced environment where priorities may change.

• High level of comfort with CRM systems; Salesforce experience is highly preferred.

• Exceptional written and verbal communication skills.

• Background in a nonprofit or mission-driven organization.

• Experience in supporting remote teams or distributed operations.

• Familiarity with tools like Jira, Google Drive, or similar project management platforms.

🏝️ Benefits

• Opportunity to work in a mission-driven environment.

• Flexible working conditions and potential for remote work.

• Professional development opportunities.

• Collaborative team culture and supportive work atmosphere.