Senior Business Operations Coordinator

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• Assist the National Sales team by providing operational services related to billing, project coordination, and vendor management.

• Collaborate with cross-functional stakeholders to ensure seamless workflow continuity, enhance communication, and minimize redundancy.

• Gather and analyze operational data to spot trends, create reports, and support decision-making processes.

• Evaluate and refine business processes, identify areas for enhancement, and implement new procedures.

• Promote communication between departments, address operational challenges, and liaise with stakeholders across all levels.

• Work with external sources to ensure that submitted data accurately represents performance metrics.

• Suggest process enhancements for existing and future metrics collection systems.

• Provide support for business analysis and assist in the documentation of business requirements.

• Foster an environment of continuous improvement by collaborating with process owners and champions.

• Undertake additional tasks as assigned.

⛳️ Requirements

• Quickly acquire and apply new knowledge, including a comprehensive understanding of telecommunications ordering, service provisioning, billing/accounting workflows, and project management principles.

• Utilize Microsoft Copilot to improve operational efficiency.

• Demonstrate strong organizational skills with meticulous attention to detail, follow-through, and accountability for deliverables.

• Exhibit high proficiency in both verbal and written communication, along with strong interpersonal abilities.

• Capable of managing competing priorities and effectively multitasking in fast-paced, dynamic settings.

• Possess advanced computer skills with practical experience using Access, Excel, PowerPoint, Smartsheets, Tableau, and QGIS.

• Have extensive experience in data analytics with large, complex datasets, including sales pipeline management, revenue analysis, forecasting, and churn reporting.

• Hold a minimum of 2 years of experience in business analysis, process mapping, and business operations design.

• Have experience supporting telecommunications order-to-bill processes, which include ordering/provisioning, billing, invoicing, and credits/adjustments.

• Possess a working knowledge of service delivery/provisioning concepts, such as circuit IDs, installation milestones, MACDs, and service activation.

• Demonstrate strong Excel capabilities, including proficiency with pivot tables, lookups, and data validation.

• Have experience in building repeatable reports/dashboards, such as with Tableau or similar tools.

• Familiarity with CRM and/or order management/billing systems, such as SugarCRM, ICOMS, Netcracker, or comparable platforms.

• Ability to document and enhance workflows, including SOPs, RACI, process maps, and cross-functional handoffs.

• Bachelor's degree or equivalent experience is required.

🏝️ Benefits

• 401k retirement plan with employer matching.

• Insurance options including medical, dental, vision, life, and STD insurance.

• Paid Time Off/Vacation: Starting at 80 hours per year, with increases based on tenure with the organization.

• Floating Holiday: 40 hours per year.

• Paid Holidays: 7 days per year.

• Paid Sick Leave: Astound offers a designated number of paid sick hours per calendar year, varying based on state and/or local laws.

• Tuition reimbursement program.

• Employee discount program.

• Personalized training and coaching.

• Rewards and recognition programs.