Senior Business Analyst

📋 Description

• Collaborate with business leaders and subject matter experts to identify business needs, gather requirements, and outline solution strategies.

• Document and confirm both business and functional requirements.

• Organize workshops and stakeholder meetings to ensure alignment on objectives and priorities based on business value and technical feasibility.

• Develop and enhance workflows, processes, and performance metrics.

• Analyze data and feedback from various sources to uncover root causes and opportunities for improvement.

• Maintain proactive communication with both internal and external stakeholders.

• Assess solutions, create implementation plans, and assist in coordinating deployments with vendors, clients, and internal teams (sales, customer service, marketing, etc.) as necessary.

• Serve as a liaison between business units and project teams, as well as between technical and non-technical stakeholders, ensuring alignment and shared understanding.

• Confirm that solutions meet business requirements and provide measurable value.

⛳️ Requirements

• Possess an analytical and problem-solving mindset with a keen attention to detail.

• Demonstrate excellent skills in requirements gathering, documentation, and process modeling.

• Have exceptional spoken and written communication skills in English.

• Proficiency in French is considered a plus.

• Exhibit strong interpersonal and facilitation skills.

• Hold a Bachelor’s degree in Computer Science, Business Administration, or a related field.

• Have a minimum of 5 years of experience in business analysis.

• Experience with enterprise customer engagement and service platforms, such as CRM and ticketing/case-management systems.

• Familiarity with waterfall and agile methodologies.

• Business analysis certifications (CBAP and/or PMI-PBA) are advantageous.

🏝️ Benefits

• A fast-paced work environment that adapts to you.

• A friendly and diverse work culture with inclusion and equality at the heart of our actions.

• State-of-the-art technology and tools.

• A results-oriented culture where talent, action, and innovative thinking are recognized.

• Annual salary review based on performance.

• Generous and supportive colleagues from various professional and cultural backgrounds.

• A flexible total compensation package.

• Vacation time that acknowledges your previous experience.

• Advanced paid hours to recharge, including holidays and mobile days.

• A flexible benefits plan tailored to your needs.

• Option for a flexible savings fund.

• A monthly home internet allowance.

• Significant growth opportunities.

• A career path offering opportunities for learning and advancement.

• Close proximity to your direct manager and open, honest communication to facilitate your development.

• Various initial and on-the-job training opportunities, along with tools to monitor your progress and assist you in advancing your career.

• "Sherweblife" - a vibrant calendar of activities that allow us to connect virtually and in person throughout the year.